Assistant

  • Negotiable
  • 深圳, 广东省, 中国
  • 未指明
  • Standard Chartered Bank
  • 2017-03-19

Please view Job Description for details.

Scope of Role:

* To ensure smoothly operations for Account Service.
确保分行账户服务部的运作畅顺.
* Processing of all Account Service related documents efficiently and accurately and liaison between customers and Hub Centre to deliver efficient services to clients.
处理所有与帐户服务部相关的业务,联系客户与后台操作中心,为客户提供优质服务.
* To fully observe the current policies, operations procedures, service standard and regulations requirements when processing transactions.
确保所有交易的处理遵循现行政策、操作流程、服务标准和法规的规定。

Key Responsibilities/Challenges:

* Strictly follow Account Service DOI and JD, ensure the implementation of internal policy and compliance of regulatory requirements.
严格遵守帐户服务部内控制度和岗位职责,确保国家法律规定和内部规章制度的贯彻执行
* Timely and accurate resolution to all customer enquiries on Account Service and products.
及时准确解决客户有关帐户服务部的问题
* Act as "single window" into our ASU transaction and services.
作为独立的窗口,负责操作中心与客户的沟通,并提供响应的服务
* To maintain quality standards to ensure our services for above mentioned products, meets customers' total needs, and that continued effort is made to exceed customer's expectation.
保证银行产品和服务的高质量,努力满足客户要求,持续增进服务品质以超越客户期望
* Ensure day to day running EOD recon and post monitoring activities, guided by department operating instructions, guidelines, policies and standards set.
根据部门规章制度和国家法律、法规的要求,确保每天交易结束后完成交易的核对和后续跟踪。
* To finish the product related returns in time. Establish statistic and filing procedure, ensure the accuracy and integrity of original records, contracts and other materials.
检查并及时完成相关报表,建立完整的会计,统计和业务档案,确保原始记录,合同和各种资料的真实完整
* To ensure the maker/checker mechanism is strictly followed on each regulatory report.
在监管报表制作过程中严格执行制表和复核的分离机制
* To provide support and monitor investigation cases handled by Hub Centre, through satisfactory resolution with the customer.
为客户提供满意服务方案并支持并协助操作后台的工作
* To be aware and identify opportunities for cross selling the Bank's products.
积极为银行拓展业务
* To be responsible for account related entry/deal input checking, ensure the effective control of risks through proper authority mechanism.
负责相关交易复核, 遵守分级授权机制,确保业务按风险程度得到有效控制
* Help vet suspicious money laundering cases, where necessary, before sending them to Country Money Laundering Prevention Officer.
在发送大额反洗钱交易到相关主管之前,预先审核资料
* Daily work must comply with the Money Laundering Prevention Requirement and the Code of Conduct.
日常工作必须符合反洗钱制度及行为规范的要求
* Shall be alert at all times to unusual or possible suspicious customer activity, and should report promptly any suspicious activity.
要时刻警惕客户异常和可疑行为,并迅速报告可疑交易至上级主管部门
* Periodically to do CRM and KCSA self-assessment of daily processing, escalate according to acceptable risk threshold.
定期对日常操作进行内、外部合规性检查和评价,根据可接受的风险程度逐级汇报
* Periodically to do job rotation and take mandatory leave as per annual leave policy.
定期执行关键岗位的轮换和强制休假制度
* Support OM build and update Branch Service BCP & BIA, and test periodically.
协助分行营运经理建立和更新"业务应急预案"并参与定期的测试
* Attend and finish internal and external training to be skilled and qualified for the job.
参加并完成银行内外部的各项培训,具备胜任本岗位的专业知识和技能
* Safe keep and register business chops/key, user Id password and critical vouchers, follow handover policy.
妥善保管业务用章/钥匙,操作密码和重要凭证, 办好交接和登记手续
* Processing relevant transactions and performing specific duties (e.g. Reconciliation, regulatory reporting, callbacks, scanning, etc.) Guided by the departmental operating instructions, guidelines, policies and standards set.
遵循本部门的操作说明、指南、政策和标准,处理相关业务、完成指定职责(包括:对账、监管报表报送、电话确认、扫描业务等等)
* To perform call back/SV as per the requirements and threshold of updated DOI。
根据最新DOI要求对交易指令进行电话确认/印鉴核对
* Periodically Back Up other clerk job within in branch operation if related concerned party is not available.
在银行营运部其他单位的相关同事不在时,定期替补其他相关工作

Qualifications & Skills

* Bachelor degree or above
本科或以上学历
* Knowledge in PBOC/SAFE/CBRC regulations
中国人民银行/国家外汇管理局/中国银行业监督管理委员会法规的了解
* Good knowledge /experience of Account Service
帐户服务方面的良好知识和经验
* Good sense in risk management and strategy management.
良好的风险管理意识和政策意识
* Creativeness in generating constructive new ideas
善于提出建设性的意见
* Organizing skills and Interpersonal skills
组织和交流能力
* Good command of both written and spoken English
良好的英文会话和书写能力

Other then the above roles, job holder should follow other job duties and responsibilities assigned by line manager from time to time.
员工需遵循由其直属经理所指派的除上述工作职责外的任何工作内容和任务。
Accountable for implementing and complying with AML requirements when performing duties.
在履行岗位职责期间,遵守中国本地及集团反洗钱/反恐融资相关规定。

Please note that the job description above will be reviewed during the Job Objective setting every year, which may be amended and agreed where necessary by the employee and the line manager.
请注意以上工作范围和职责描述将于每年订立年度工作目标时进行回顾,并由直属经理和员工于必要时进行修订和达成一致。

Key Roles and Responsibilities

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Qualifications and Skills

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Diversity and Inclusion

Standard Chartered is committed to diversity and inclusion. We believe that a work environment which embraces diversity will enable us to get the best out of the broadest spectrum of people to sustain strong business performance and competitive advantage. By building an inclusive culture, each employee can develop a sense of belonging, and have the opportunity to maximise their personal potential.