Application Support Specialist

  • Negotiable
  • 香港
  • 未指明
  • S.W.I.F.T. s.c.r.l.
  • 2017-08-17

SWIFT is a member-owned cooperative that provides the communications platform, products and services to connect more than 10,800 banking organizations, securities institutions and corporate customers in over 200 countries and territories. SWIFT enables its users to exchange automated, standardized financial information securely and reliably, thereby lowering costs, reducing operational risk and eliminating operational inefficiencies. SWIFT also brings the financial community together to work collaboratively to shape market practice, define standards and debate issues of mutual interest. SWIFT is headquartered in Belgium and has over 24 offices worldwide. In 2015 SWIFT processed more than 6.1 billion FIN messages

Responsibilities

  • Gain in-depth knowledge about SWIFT's internal applications and their interactions in order to identify and analyze problems;
  • Take part in reviewing and preparing comprehensive deployment plans and documentation in close cooperation with our Design departments;
  • Prepare, plan and implement changes on the production environment, including during the weekend;
  • Identify and propose system modifications in order to reduce user problems on systems, databases and / or applications;
  • Perform event and data analyses to prevent re-occurring problems;
  • Review moderately complex problem situations and participate in the identification of opportunities for improvement to processes, procedures or tools;
  • Update existing training packages and problem management procedures

Requirements

  • Bachelor or Master Degree in IT or equivalent
  • 1-2 years work experience in a Unix/Linux environment
  • 1-2 years work experience in Perl, Korn or Shell scriptiong
  • Knowledge of DNS hierarchy and implementation is a plus
  • Work experience in a Support role/environment is a plus
  • Good analytical and problem solving skills
  • Excellent oral and written communication skills in English
  • Self-motivated and adaptable and responsive to change
  • Take accountability for delivering results
  • A good team spirit, eager to work in a multicultural environment