• Negotiable
  • 上海, 上海市, 中国
  • 正式员工, 全职
  • Hays Shanghai
  • 13 Jun 18
  • 上海, 上海市, 中国
  • Negotiable
  • 全职

Salesforce support engineer

Salesforce support engineer

Salesforce support engineer

Your new company
Our client is global company which provides education solutions in different aspects including language courses, studying abroad and travelling. With over 400 offices in 51 countries, they have more than 34000 employees.

Your new role
To promote the rapid development, they are seeking a Product Support Specialis for their Shanghai office. The Product Support Specialist will assume ownership of support cases about online product/systems, submitted/assigned by Regional Admin from markets in China, Russia & Indonesia, and will follow through until the case has been closed. In this role, you will be responsible for:
* Provide applications and product/system support to regional admin/staff. Take appropriate steps to bring any open support cases to resolution in a timely manner
* Analyze case problems, distinguish if it's product defect or product enhancement requirement. Submit Defect in Jira, follow up and notify stakeholders of the status
* Work with product team to evaluate and prioritize complex product defects, help to identify causes and derive resolutions
* Develop product/system knowledge bases and FAQs for reference purposes
* Coordinate with product team & business units to support new product launch and existing product enhancements implementation
* Develop training materials and conduct trainings to staff if necessary
* Perform additional functions as requested by management

What you'll need to succeed
To succeed in the role, you will have:
* Bachelor degree with more than 3 years' similar working experience in international firms
* Excellent trouble shooting and problem-solving skills
* Familiar with product development process
* Very good interpersonal skills and team spirit
* Good oral and written English
* Training experience will be a plus

What you'll get in return
You will work with a global team in a creative and diversified environment to get super working experience along with an excellent opportunity to a new stable career and the greater development space.

What you need to do now:
If you're interested in the role, please contact our consultant Fred Zhu for more details, sending your CV to Fred.Zhu@hays.cn or contact (0)21 2322 9607 for immediate response.

上海, 上海市, 中国 上海 上海市 CN