A significant energy retailer is looking for their next Collections and Customer Service Officer, located in South Melbourne starting ASAP!
Your New Role
You will be responsible for managing customer accounts, answering billing inquiries, and negotiating payment arrangements. You will also work with customers who are experiencing financial difficulties to develop payment plans that work for them. In addition, you will be responsible for managing the collections process for delinquent accounts, working with customers to bring their accounts current, and escalating cases as necessary.
Your responsibilities
- Managing incoming calls and customer service enquiries by identifying and assessing customers' requirements
- Planning and implementing a course of action to recover outstanding payments
- Negotiating pay for deadlines or payment plans
- Overseeing, handling and answering questions or complaints
- Using CRM systems to keep detailed notes regarding conversations with customers and outcomes
- Collection's experience is a MUST!
- Customer service experience in a call centre
- Intermediate Excel skills
- Energy Industry experience in same or similar role (Desirable but not essential)
- South Melbourne location
- $65k + super - permanent position
- Significant career progression
- Diverse and inclusive company
If you're interested in this position and would like to hear more, send a copy of your resume to Hannah.Nellist@hays.com.au [mailto:Hannah.Nellist@hays.com.au] to find out more!
LHS 297508 #2757614
About us
At Hays, we invest in lifelong partnerships that empower people and businesses to succeed. You are at the heart of everything we do. With over 50 years’ experience and a workforce of more than 10,000 people across 32 countries, we collectively put our customers, at the heart of everything we do.
Drawing on knowledge that’s unique to our scale, our commitment to understanding your needs and our ability to meaningfully innovate we are more than just a specialist recruitment business. By providing advice, insights and expertise on issues you face in today’s fast paced world of work, we’ll help you make the right decisions for tomorrow.
Looking for the right role for you?
At Hays we know that finding the right role at the right time takes careful consideration. As your lifelong career partners, we’re by your side, every step of the way.
Whether you’re seeking a new opportunity or support in navigating a career change, we bring the expertise and the connections to partner with you to help you realise your ambition.
Providing an unmatched breadth of jobs across industries and professions whilst leveraging our knowledge, employer relationships, learning opportunities and support, we can offer you roles that challenge and excite you.
Take the next step at hays.com.au
