Your new company
We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Officer and Collections. This is a full-time position located in South Melbourne with immediate availability.
Your new role
- Providing excellent customer service to our clients over the phone, email and in person
- Managing customer accounts, responding to queries and resolving issues
- Following up with customers who are overdue on their bills and ensuring that payments are made on time
- Managing and reconciling customer accounts receivable and billing discrepancies
- Maintaining accurate customer records and accounts
- Working with the team to achieve individual and team targets and KPIs
- Minimum of 2 years' experience in a customer service or collections role
- Strong communication and interpersonal skills
- Ability to work well under pressure and handle difficult situations with customers
- Excellent attention to detail and time management skills
- Experience using Microsoft Office Suite, CRM systems and other relevant software
- Must have a high level of numeracy skills
- Must be available to work flexible hours and occasional weekends
- Competitive salary
- Great working environment
- Opportunity for growth and advancement within the company
- Ongoing training and development
- Company perks and benefits
If you believe that you meet the requirements and are passionate about providing exceptional customer service
click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.
LHS 297508 #2754139
About us
At Hays, we invest in lifelong partnerships that empower people and businesses to succeed. You are at the heart of everything we do. With over 50 years’ experience and a workforce of more than 10,000 people across 32 countries, we collectively put our customers, at the heart of everything we do.
Drawing on knowledge that’s unique to our scale, our commitment to understanding your needs and our ability to meaningfully innovate we are more than just a specialist recruitment business. By providing advice, insights and expertise on issues you face in today’s fast paced world of work, we’ll help you make the right decisions for tomorrow.
Looking for the right role for you?
At Hays we know that finding the right role at the right time takes careful consideration. As your lifelong career partners, we’re by your side, every step of the way.
Whether you’re seeking a new opportunity or support in navigating a career change, we bring the expertise and the connections to partner with you to help you realise your ambition.
Providing an unmatched breadth of jobs across industries and professions whilst leveraging our knowledge, employer relationships, learning opportunities and support, we can offer you roles that challenge and excite you.
Take the next step at hays.com.au
