Your New RoleAs a Customer Service Consultant, you will be the first point of contact for customers, assisting with enquiries, policy administration and claims-related support. Working within a fast-paced and highly regulated environment, you will provide exceptional service while helping customers navigate processes and resolve queries efficiently.
Key responsibilities include:
- Managing inbound customer enquiries via phone and email
- Assisting customers through claims and policy processes
- Providing accurate information on products, coverage and procedures
- Updating and maintaining customer records and documentation
- Working collaboratively with internal stakeholders to achieve positive customer outcomes
- Supporting continuous improvement initiatives and service excellence standards
- Previous customer service or contact centre experience
- Experience within insurance, travel insurance or another regulated industry will be highly regarded
- Strong verbal and written communication skills
- Ability to learn new systems and processes quickly
- Strong problem-solving skills and attention to detail
- Proficiency with Microsoft Office, particularly Outlook
- A positive, team-focused attitude and willingness to learn
- Competitive salary package plus bonus opportunities
- Hybrid working arrangement (3 office / 2 WFH)
- Structured training and onboarding program
- Ongoing learning and career development opportunities
- Supportive, collaborative team culture
- Accessible leadership and genuine open-door management style
- Additional wellbeing initiatives and employee benefits
- Perth CBD location with excellent amenities nearby
About us
At Hays, we invest in lifelong partnerships that empower people and businesses to succeed. You are at the heart of everything we do. With over 50 years’ experience and a workforce of more than 10,000 people across 32 countries, we collectively put our customers, at the heart of everything we do.
Drawing on knowledge that’s unique to our scale, our commitment to understanding your needs and our ability to meaningfully innovate we are more than just a specialist recruitment business. By providing advice, insights and expertise on issues you face in today’s fast paced world of work, we’ll help you make the right decisions for tomorrow.
Looking for the right role for you?
At Hays we know that finding the right role at the right time takes careful consideration. As your lifelong career partners, we’re by your side, every step of the way.
Whether you’re seeking a new opportunity or support in navigating a career change, we bring the expertise and the connections to partner with you to help you realise your ambition.
Providing an unmatched breadth of jobs across industries and professions whilst leveraging our knowledge, employer relationships, learning opportunities and support, we can offer you roles that challenge and excite you.
Take the next step at hays.com.au
