Your new company
Work for one of Australia's leading and best regarded insurance companies to support their customers who have experienced damage to their property. They have an inclusive work culture that is built to see their employees grow and thrive within the business.
Your new role
We are expanding our teams in Hurstville and Parramatta and warmly invite you to be nurtured into a genuine insurance expert. As our first point of contact for new customers, and trusted custodian of existing Motor, Home and CTP customers, your Sales & Service Consultant key tasks include converting sales enquiries and delivering service and retention outcomes through exceptional customer experiences.
The start date 31st March 2023.
Fulltime position in a rotating roster, Monday - Sunday, 8am - 8pm.
Main Duties are:
- Respond to a high volume of timed calls to assist new and existing customers with their insurance needs, selling IAG products & services, and resolving customer problems.
- Work within a rules-based framework defined by detailed policies and procedures to offer customer advice and solutions, including escalating or on-referring calls as appropriate
- Adhere to compliance and regulatory requirements while delivering exceptional customer experiences
- Previous customer service experience, including managing challenging customer conversations and resolving complaints and problems
- Well-developed rapport building, active listening, and communication skills
- Intermediate computer, software, and other office-technology skills
- Demonstrated ability to process and recall information, multi-task, and concentrate under pressure
- Full time, Monday - Sunday rotating roster
- Permanent position
- Full training and supportive environment
- Amazing, supportive culture
- Central Hurstville or Parramatta location
- Hybrid working arrangement in the office and from home
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.
LHS 297508 #2756929
About us
At Hays, we invest in lifelong partnerships that empower people and businesses to succeed. You are at the heart of everything we do. With over 50 years’ experience and a workforce of more than 10,000 people across 32 countries, we collectively put our customers, at the heart of everything we do.
Drawing on knowledge that’s unique to our scale, our commitment to understanding your needs and our ability to meaningfully innovate we are more than just a specialist recruitment business. By providing advice, insights and expertise on issues you face in today’s fast paced world of work, we’ll help you make the right decisions for tomorrow.
Looking for the right role for you?
At Hays we know that finding the right role at the right time takes careful consideration. As your lifelong career partners, we’re by your side, every step of the way.
Whether you’re seeking a new opportunity or support in navigating a career change, we bring the expertise and the connections to partner with you to help you realise your ambition.
Providing an unmatched breadth of jobs across industries and professions whilst leveraging our knowledge, employer relationships, learning opportunities and support, we can offer you roles that challenge and excite you.
Take the next step at hays.com.au
