Claims Consultants are responsible for the management of claims activities required to process claims within expected delivery timeframes and delivering effective and consistent customer service whilst minimising costs to Coles.
The role is permanent full time and will be based from the Sydney CBD office. To be able to work from home you will be required to have a designated work area and a fixed internet connection.
Your new role
- Manage claims within designated authority limits and in accordance with Coles Claims principles to meet customer expectations and service level Targets
- Handle inbound and outbound calls
- Liaise with customers via phone and email
- Deliver to customer service standards including the management of customer complaints
- Liaise with all relevant parties to provide regular updates on the progress of claims and leverage the expertise of specialist claims teams and other key stakeholders
- Live the performance behaviours and demonstrate the Coles ways of working to create an inclusive and flexible approach to managing Coles Claims outcomes
- Identify and escalate opportunities for continuous improvement in processes
- Customer oriented with strong communication skills.
- Previous work experience in a customer facing, service-oriented role
- Able to work collaboratively within a team environment
- Prior exposure to insurance claims handling systems, processes and procedures
- Sound computer literacy
- permanent position with career growth opportunity's
- bonuses and competitive rates
- hybrid working arrangement
- supportive and collaborative team culture
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.
LHS 297508 #2754307
About us
At Hays, we invest in lifelong partnerships that empower people and businesses to succeed. You are at the heart of everything we do. With over 50 years’ experience and a workforce of more than 10,000 people across 32 countries, we collectively put our customers, at the heart of everything we do.
Drawing on knowledge that’s unique to our scale, our commitment to understanding your needs and our ability to meaningfully innovate we are more than just a specialist recruitment business. By providing advice, insights and expertise on issues you face in today’s fast paced world of work, we’ll help you make the right decisions for tomorrow.
Looking for the right role for you?
At Hays we know that finding the right role at the right time takes careful consideration. As your lifelong career partners, we’re by your side, every step of the way.
Whether you’re seeking a new opportunity or support in navigating a career change, we bring the expertise and the connections to partner with you to help you realise your ambition.
Providing an unmatched breadth of jobs across industries and professions whilst leveraging our knowledge, employer relationships, learning opportunities and support, we can offer you roles that challenge and excite you.
Take the next step at hays.com.au
