About the role

As a Service Delivery Manager, you will make an impact by leading your team to deliver agreed outcomes reliably, collaboratively and to a high standard. You will be a valued member of the Policy Value Stream team and work collaboratively with the Policy Stream Owner, business stakeholders, senior leaders and cross-functional teams.

In this role, you will:

• Lead and motivate the team to deliver planned outcomes on time and to the expected quality
• Take ownership of delivery performance, risks and issues, and escalate appropriately
• Ensure adherence to SLAs as agreed with the business
• Partner with stakeholders across the value stream to align priorities and remove blockers
• Communicate clearly with the team, stakeholders and senior leaders on progress and priorities
• Foster a collaborative, positive and accountable team culture

Work model: Hybrid

We believe hybrid work is the way forward as we strive to provide flexibility wherever possible. Based on this role's business requirements, this is a hybrid position in the client or Cognizant office in Sydney, New South Wales. Regardless of your working arrangement, we are here to support a healthy work-life balance through our various wellbeing programs.

The working arrangements for this role are accurate as of the date of posting. This may change based on the project you're engaged in, as well as business and client requirements. Rest assured, we will always be clear about role expectations.

What you need to have to be considered

• Substantial service delivery background, including leading or coordinating teams
• Proven ability to drive outcomes and hold yourself and others accountable
• Strong leadership skills, with a track record of taking ownership of results
• Prior experience managing diverse, cross-functional teams across geographies
• Insurance industry experience
• Excellent written and verbal communication skills
• Collaborative approach and a positive, solutions-focused attitude

These will help you stand out

• Experience with Duck Creek or Guidewire

We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.