Responsibilities:

As part of the medical assistance team, you will support our customers in the event of emergencies and illnesses covered by their travel insurance.

• Receiving medical emergency cases from abroad
• Providing advice and assistance to our customers by phone and email
• Computerized documentation of the measures taken
• Communication with service providers worldwide

Qualifications

• Experience in customer service or a call center
• Fluent in Romanian & English, German is a plus
• Good geographical knowledge and an affinity for the travel industry
• Flexibility and willingness to work shifts
• You consider absolute service orientation a given
• Basic familiarity with available AI tools such as ChatGPT

102244 | Operations | Professional | Non-Executive | Allianz Partners | Full-Time | Temporary

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.

Great to have you on board. Let's care for tomorrow.

To Recruitment Agencies: Allianz recruits through dedicated in-house teams and does not accept unsolicited resumes/CVs, candidate introductions, or outreach from agencies or search firms. We only engage agencies under a prior, written contract and, where applicable, via our Preferred Supplier List (PSL). No fees will be paid for any candidate submitted or introduced without a contract in place, even if that candidate is subsequently hired. Do not contact hiring managers directly. Any breach, including unsolicited submissions, off-PSL contact, or attempts to invoice without an agreement, will result in candidate disqualification, termination of any existing contract, and non-payment of fees.