Membership Services Specialist Membership Services Specialist …

S.W.I.F.T.
in Beijing, Beijing Shi, China
Permanent, Full time
Be the first to apply
Competitive
S.W.I.F.T.
in Beijing, Beijing Shi, China
Permanent, Full time
Be the first to apply
Competitive
Membership Services Specialist
About the Role
Legal Entity: Cross-border Financial Information Services Co., Ltd.

Location: Winland International Financial Center, No.7 Financial Street, Xicheng District, Beijing.

Cross-border Financial Information Services Co., Ltd. is owned by SWIFT, China National Clearing Center (CNCC), CIPS Co., Ltd. (CIPS), Payment & Clearing Association of China (PCAC), and Digital Currency Institute of the People's Bank of China (DCI). Headquartered in Beijing, the Company was established to comply with Chinese regulatory requirements on cross-border messaging, connectivity, resiliency and data management.

公司名称: 金融网关信息服务有限公司

地点:北京市西城区金融大街7号英蓝国际金融中心

金融网关信息服务有限公司由SWIFT、中国清算中心、中国支付清算协会、中国人民银行数字货币研究院共同所有。该公司总部位于北京,其成立是为了符合中国在跨境信息、连接、韧性和数据管理方面的监管要求。

We are looking for a motivated membership service specialist who will work closely with the membership service head, the team is responsible for all membership service matters of our company. As part of this team, you will ensure that membership services are well delivered and achieves a high level of customer experience through effective management of its procedures and excellent communication. In addition, you - as part of the team - will be responsible for all membership aspects of Cross-border Financial Information Services - this includes ensuring the effectiveness and efficiency of customer on boarding, support, membership administration, and the communication channel to service the whole community.
Our ideal candidate has rich experience of account management in financial industry. As part of the membership service team, you will have an immediate impact on the day-to-day customer communication and management.

我们正在寻找一位积极主动的员工,他将与会员服务负责人紧密合作。团队负责公司所有的会员服务事宜。作为这个团队的一员,您将确保提供给会员良好的服务,并通过有效的程序管理和良好的沟通实现高水平的客户体验。此外,作为团队的一部分,您将负责跨境金融信息服务的所有会员,包括确保客户登记的有效性和效率、支持、会员管理,以及为整个社区服务的沟通渠道。

我们的理想人选具有丰富的金融行业客户管理经验。作为会员服务团队的一员,您将对日常的客户沟通和管理产生直接的影响。

What to expect:
  • Membership administration including customer onboarding and off boarding from an administrative process perspective.
  • Membership engagement and support via online case manager, email and hotline, etc.
  • Increase member satisfaction, through customer support, key event participation etc. to build an active membership.
  • Collaboration with other depts. (e.g. Finance, Operation, CEO office) for membership service related activities.
  • 会员服务专员的职责如下:
  • 会员管理,从管理流程的角度,包括客户注册和注销。
  • 会员参与和支持通过在线案例管理,电子邮件和热线等。
  • 通过客户支持、重要活动参与等方式提高会员满意度,以维护会员的活跃度。
  • 与其他部门合作。(如财务、运营、总裁办公室) 与会员服务相关的活动。
What will make you successful:
  • Master's degree in MBA is preferred, Major in Finance or related
  • 3~5 years working experience in member/contract management database such as Salesforce
  • Experienced in account management/support services
  • Fluency in spoken and written English and Mandarin
  • Customer-centricity, sense of service, responsiveness, and ability to understand member/customer needs
  • Excellent interpersonal, written, and oral communication skills
  • Team player with an ability to work in a multicultural environment
  • 硕士学位,工商管理硕士优先,金融或相关专业
  • 3~5年会员/合同管理数据库工作经验,如Salesforce
  • 有客户管理/支持服务经验
  • 流利的英语和普通话说、写能力
  • 以客户为中心,服务意识,响应能力和理解会员/客户需求的能力;
  • 优秀的人际交往、书面和口头沟通能力
  • 具有团队合作精神,能在多元文化环境中工作


What we offer

We put you in control of career
We give you a competitive package
We help you perform at your best
We help you make a difference
We give you the freedom to be yourself

We give you the freedom to be yourself. We are creating an environment of unique individuals - like you - with different perspectives on the financial industry and the world. An environment in which everyone's voice counts and where you can reach your full potential regardless of age, background, culture, colour, disability, gender, nationality, race, religion , or veteran/military status.
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