Representative, Client Service

  • Competitive
  • Beijing, Beijing Shi, China
  • Not specified
  • BNY Mellon
  • 19 Oct 18

Representative, Client Service

  • Offers quality support to clients with moderately complex transactions and processes on a daily basis
  • Assists clients by responding to phone, email and other inquiries regarding company products, services and procedures
  • Responds to client questions on BNY Mellon product features and provides more advanced technical assistance
  • Investigates errors in client accounts and statements
  • Routes issues that cannot be addressed at point of contact to appropriate team, in accordance with documented procedures
  • Reviews daily open items to ensure proper follow-up and closure
  • Assists junior colleagues in resolving outstanding issues
  • Provides guidance to less experienced staff
  • Responsible for the quality and completion of own work
  • High school/secondary school or the equivalent combination of education and experience is required. Bachelors degree preferred. 1-2 years of total work experience preferred. Experience in financial services preferred.


Qualifications
Experience in Financial Services is preferred.
BNY Mellon is an Equal Employment Opportunity Employer.

Primary Location: China-Beijing-Beijing
Job: Customer/Client Service
Internal Jobcode: 70110
Organization: Depositary Receipts-HR06321
Requisition Number: 1816115