Senior Group Manager, Relationship Management (Treasury Services)
Manages a specialized team of Relationship Managers in China, guides team on identifying opportunities for incremental account growth for China. May continue to manage a limited portfolio of key accounts critical to the achievement of team or business unit goals. Contacts within the client are at the highest level (C-Suite). Manages the human and financial resources of the assigned area. Has developed significant expertise on industry trends, competitor services/offerings and clients' business environment. Recommends and leads the development of firm thought leadership within a region or business segment based on client feedback and industry/segment knowledge.
Establishes and stewards internal relationships to recommend and advocate for product/service enhancements that will fill underserved client interests. Recommends areas for firm thought leadership efforts based on client feedback.
Contributes to development of the strategic objectives for Relationship Management within Treasury Services. Identifies areas of focus for achieving incremental growth and establishes protocols to guide Relationship Managers in integrating these focus areas into their clients' account plans.
May establish strategies for pricing and contract terms within the business unit that will optimize client satisfaction yet manage internal risk.
Tracks and reports on relationship strategy/results for assigned team(s)/business unit. Develops and reports on team metrics and dashboards.
Liaises and strategizes with cross-business relationship managers in addition to peer leaders in account management and business development, and serves on governance committees to ensure effective client account coordination throughout the firm. Drives corporate initiatives through an industry and regional lens.
May work with other Relationship Managers and/or marshals firm-wide resources (marketing, legal, compliance, etc.) to ensure client needs are being addressed and client engagement is sustained, sharing client and business knowledge across the firm. Serves as an escalation point for critical service issues or roadblocks; shepherds issues through to resolution. Ensures client onboarding and/or risk management activities are conducted and captured (KYC, BAC, etc.) Serves as the interface for compliance, regulatory, reputational matters between clients and the Bank. In some regional/local markets may manage relationships with regulators directly.
Recruits, directs, motivates and develops staff, maximizing their individual contribution, their professional growth and their ability to function effectively with their colleagues as a team. Provides feedback at the most critical times.
Manages a large or specialized team of Relationship Managers or multiple teams. Work is primarily accomplished through subordinate managers. Teams are geographically dispersed with multiple reporting lines, adding to complexity of oversight.
Responsible for achievement of large, specialized, and/or multiple teams' goals. Ensures teams are equipped to operationalize and attain area objectives. Ensures appropriate financial and human resource allocation. In some regions, may serve as the primary interface for jurisdictional/ regulatory matters and may have entity governance responsibilities. Qualifications
BNY Mellon is an Equal Employment Opportunity Employer. Our ambition is to build the best global team - one that is representative and inclusive of the diverse talent, clients and communities we work with and serve - and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums. Primary Location:
- Bachelor's degree or the equivalent combination of education and experience is required
- 10-12 years of total work experience in a similar role preferred
- An understanding of Treasury Service / Transaction Banking is required ideally with a focus on cross boarder cash / payment, trade finance or trade processing experience
- Experience developing and managing relationships with both International and Local banks is preferred
- Applicable local/regional licenses or certifications as required by the business
Sales/Marketing Internal Jobcode:
TS REL MGMT AND BUS DEV-HR07024 Requisition Number: