System Engineer - VComm, Analyst/Associate, Beijing/Shanghai

YOUR IMPACT
We are looking for an experienced professional within the voice engineering space with product and program management skills to join a team of dedicated system engineers with global responsibility for the regulatory voice recording and email archiving products within the firm. The team works to deliver the committed technology road map as agreed with the senior compliance sponsors. The team is responsibility for system design and lab certification as well as project implementation and 3rd level system support. The team is responsible for vendor management ensuring that all project and support commitments are met. The team interfaces with the compliance user to define requirements and project goals.

OUR IMPACT
The team works to deliver the committed technology road map as agreed with the senior compliance sponsors. The team is responsibility for system design and lab certification as well as project implementation and 3rd level system support. The team is responsible for vendor management ensuring that all project and support commitments are met. The team interfaces with the compliance user to define requirements and project goals. The team works closely with the voice recording development team in the design of proprietary control and surveillance applications used within the firm.

HOW YOU WILL FULFILL YOUR POTENTIAL
You will have opportunity to manage compliance and technology driven project across the regulatory communication space. You will need to define deployment standards, as well as upgrade and monitoring procedures for the voice recording product. A portion of your work will be for the system design and lab certification of new software versions and deployment types. You will need to provide excellent 3rd line support for technology issues as well as responding quickly to user queries from Compliance and Legal. Upcoming projects include global voice recording platform upgrades, deployment of global mobile voice recording solution, Call Centre expansion, Voice content search global deployment

SKILLS WE ARE LOOKING FOR
Basic Qualifications

• Excellent interpersonal skills, confident, reliable and able to perform under pressure
• Analytical mindset, strong troubleshooting skills
• 1-2 years of experience in design, deployment and support of communications platforms
• Experience in engineering, deployment and support of large scale, voice / voice recording systems
• Excellent documentation of system designs and related management and support procedure
• 1-2 years' experience in supporting applications in Microsoft Windows environments

Preferred Qualifications

• Experience of NICE NTR voice recording
• Strong SQL query knowledge
• Thorough understanding of the voice communication concepts and protocols
• Experience of Voice Analytics
• Knowledge of Windows/UNIX programming/scripting languages such as Perl, Python, bash shell scripting, PowerShell