IMS Client Service Manager IMS Client Service Manager …

State Street Corporation
in Hangzhou, Zhejiang Sheng, China
Permanent, Full time
Be the first to apply
Competitive
State Street Corporation
in Hangzhou, Zhejiang Sheng, China
Permanent, Full time
Be the first to apply
Competitive
State Street Corporation
IMS Client Service Manager
Responsibilities
  • Ensure all client inquiries are logged and resolved in a timely and satisfactory manner
  • Monitor client inquiry trends and recommend remedial actions that will improve ongoing client satisfaction
  • Establish strong working relationships with the client and the internal operations teams providing services for the clients
  • Ensure all daily and monthly services are delivered in accordance with relevant client SLA's
  • Produce monthly KPI reporting
  • Participate in monthly client service reviews
  • Contribute to team initiatives around audit and risk management
  • Track daily activities and generate reporting for management review
  • Assist Operations Team Leader with complex client relationships/requests Basic Qualifications:
  • A Bachelor's degree in Finance, IT or Accounting preferred
  • Proven track records in a client service or operation environment with over 5 years client facing experience
  • Solid understanding of the Investment Management industry
  • Proven ability to communicate in a clear concise and professional manner
  • Strong time management skills with the ability to prioritize tasks under pressure
  • A team player Preferred Qualifications
  • Attention to detail
  • Responsible and take ownership of all allocated tasks and client issues
  • Demonstrate the ability to prioritize work effectively when handling multiple tasks and projects
  • Demonstrate the ability to work to tight deadlines
  • Demonstrate highly professional behavior when dealing with all key stakeholders
  • Willingness to learn and flexible to changes
  • Middle Office experience The characteristics of this role are:
  • Provide high quality client servicing to our clients
  • Embrace State Street's "corporate values" and support a work environment reflective of those values
  • Effectively communicate with clients, external custodians, and peers within State Street
  • Be a strong team player and demonstrate dedication to group and company goals
  • Demonstrate professional maturity and effective time management
  • Demonstrate the ability to analyze a problem obtain and evaluate information and reach sound conclusions
  • Be a key contact for the client in escalations and complex market questions
Company Overview

From technology and product innovation to corporate responsibility and community development, we're making our mark on the financial services industry. For more than two centuries, we've been helping our clients safeguard and steward the investments of millions of people - strengthening markets, building communities and creating opportunities for growth.

We owe that longevity to the commitment, expertise and creativity of our employees. Our continued success depends on our ability to attract and develop the best talent in the industry. That's why we're keenly focused on employee development, corporate citizenship and inclusion.

For us, success comes in the mark we make as an organization - for the industry, our clients, our communities and each other.

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