IT Application Support - OPER - Shanghai - 20181221001

  • Competitive
  • Shanghai, Shanghai Shi, China
  • Not specified
  • 18 Feb 19

IT Application Support - OPER - Shanghai - 20181221001


Job Summary / Job Purpose

SG China, head quarter based in Beijing, presents in 7 cities in China including Beijing, Shanghai, Guangzhou, Wuhan, Tianjin, Harbin and Hangzhou. Its IT department, consist of 3 sub-teams GTS, ITEC/PRD and ITEC/FCC, is responsible for all local IT infrastructure/application maintenance and evolution to support different business lines in China including Wealth Management, Cash Management, Trade Finance and Global Mark business.

We are looking for a talent to join the ITEC/PRD team in Shanghai office. The candidate will mainly focus on the 2nd level support tasks for Global Mark activities and other main applications (core banking, Reg Reporting, Payment) used by local.


Main Responsibilities /Accountabilities / Tasks

  • Support Global Mark Activities in Shanghai, including the L2 support on local applications linked with CFETS, and 1st level support on global applications used by the local Mark users.
  • Coordinate with local vendor and global application teams regarding the CFETS related topic to ensure both project rollout and post go-live support.
  • Manages users' requests by gathering the information from the different communication channels. Delivery IT Support services relying on ITIL request management process.
  • Manages and follow up the production incidents complying with ITIL incident management process.
  • Leads investigations and troubleshoot to resolve repeated or high risky issues on production by well following ITIL problem management process. Formalizes problems and escalates to the next level of support (vendor or development team) when need be. Seeks feedback on escalated problems in order to follow them up and update the end users.
  • Follow up the EOD/EOM/EOY process of the bank, and provide a necessary on call support to make sure the process be finished before the cut-off.
  • Follow up with clients to ensure that our level of service is in line with their expectations. Liaise with other ITEC and GTS teams locally or regionally to take into account clients' needs/expectations/issues. Organize and lead follow-up meeting with different parties (users and partners).
  • Estimates the risks and opportunities in our day to day job, and take initiatives to reduce the risks and improve our efficiency. Provides support to others peers when necessary and train the new joiners on the perimeter.
  • Manages and co-ordinate with our outsourcing maintenance vendors/providers on related issues and software deliveries.
  • Participates to the regular release control on behalf of PRD, and deploy the new changes in production by following the standard procedure with good quality.
  • Works closely with regional PRD team to make sure the global policy is well applied in China.
  • Ensures BCP drill testing support according to business needs.
  • Other ad hoc tasks / relevant responsibilities as assigned by the Management.


Candidate Profile

Academic Background(degree and major)

Bachelor Degree or above, Computer Science Major Preferred.

Working Experience /Technical Skills & Know how

Front office support experience in trading room, especially on CFETS trading platform is preferred.

Strong analytical and synthetic skills

Ability to work with remote sites

Good communication skills & strong motivation

Skills & Competencies Unix (IBM AIX, Linux, Solaris)

SQL ( Oracle, SQL server, MySQL)

IBM Websphere, MQ

Language Skills

Mandarin speaker. Fluent in English

Professional Qualification(if applicable)

ITIL certification is a plus

Others if any
(require to travel, etc) Be able to provide 2nd level on call support for critical banking process during the night