Voice Operation Engineer, Associate, Shanghai
Morgan Stanley is a leading global financial services firm providing a wide range of investment banking, securities, investment management and wealth management services. The Firm's employees serve clients worldwide including corporations, governments and individuals from more than 747 offices in 42 countries.
In Morgan Stanley, Technology works as a strategic partner with Morgan Stanley business units and the world's leading technology companies to redefine how we do business in ever more global, complex, and dynamic financial markets. Morgan Stanley's sizeable investment in technology results in quantitative trading systems, cutting-edge modelling and simulation software, comprehensive risk and security systems, and robust client-relationship capabilities, plus the worldwide infrastructure that forms the backbone of these systems and tools. Our insights, our applications and infrastructure give a competitive edge to clients' businesses and to our own.
- The candidate will be responsible to support the China Voice infrastructure, including Incident, Problem, and Change Management
- Voice Services include:
Trading telephony (BT ITS and/or IPC Trading Telephony)
Standard telephony (Cisco IP Telephony 11.x/12.x)
- The successful candidate should be able to identify specific improvements within Network Services standards or processes and work with other ENS teams to take action on
- Successfully receive technical escalations and independently provide solutions to resolve high impacting network incidents. Expertly conduct root-cause analysis for major problems and drive the troubleshooting to resolution
- Oversight of the onshore provided L1/L2 support desks
- Point of escalations for onshore Level1 and Level2 for incident management
- Communicate with business units during projects and incidents (Severity 1 and 2 bridges)
- Operational acceptance of new deployments and create technical documentation for as built environment. (Permit to Operate)
- Participate in China Support on-call duties in rotation