• Competitive
  • Tianjin, Tianjin Shi, China
  • Permanent, Full time
  • Standard Chartered Bank
  • 2019-06-18

Supervisor, BOCT HK

  • Location: Tianjin, Tianjin Shi, China
  • Salary: Competitive
  • Job Type: Full time

Supervisor, BOCT HK

About Standard Chartered
We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.

To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.

We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.


The Role Responsibilities


To meet objectives set by the Group, Company & Department through:
  • Consistent high quality performance in work with emphasis on accuracy, TAT & productivity.
  • Consistent high quality service to customers (outside & within).
To contribute to the greater increase in efficiency and the effectiveness of Liabilities (Retail)-BOCT HK ]

Strategy
  • Our strategy will reposition the Bank to weather near-term uncertainties, fix legacy issues, and capture significant underlying opportunities


Business
  • Ensure consistent delivery of high quality services to customers through meeting or exceeding customer expectation guided by the Service Level Agreement, efficiency/accuracy standards and good business processes / judgment.


Processes
  • Participate in the setting of objectives, ILDP, establishing performance goals, and monitoring overall team performance.
  • Ensure BAU cases are processed within SLA in normal situation
  • Ensure BAU cases processed strictly follow DOI& Policy and meet compliance and audit requirement.
  • Communicate with Spoke for BAU cases.
  • Solve BAU issues once raised by team members.
  • Meanwhile take checker's role.
  • Consistent high quality service to customers (outside & within).
  • To contribute to the greater increase in efficiency and the effectiveness of Liabilities (Retail)- BOCT (HK)
People and Talent
  • Continue to seek improvement in team and operational process to achieve service and performance excellence.
  • Be a catalyst and a key team member in driving team activities.
Risk Management
  • Ensure to report line manager all irregular issues and potential risks at the first time.
Governance
  • Responsible for any Money Laundering & Suspicious Transactions. Responsibilities also include the reporting of any suspicious transactions.
  • Ensures that appropriate internal controls are in place and operating effectively.
  • Ensure all staff in team is adequately trained.
Regulatory & Business Conduct
  • Display exemplary conduct and live by the Group's Values and Code of Conduct.
  • Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
Other Responsibilities
  • Support and encourage others to practice in professional manner that reflect Liabilities (Retail)- BOCT (HK) service quality.
  • Ensure to report line manager all irregular issues and potential risks at the first time.
  • Fully support team cross support when need.
  • Ensure consistent delivery of high quality services to customers through meeting or exceeding customer expectation guided by the Service Level Agreement, efficiency/accuracy standards and good business processes / judgment.
  • Network internally with colleagues to solve issue and improve efficiency.
  • Continue to seek improvement in team and operational process to achieve service and performance excellence.
  • Be a catalyst and a key team member in driving team activities.

Apply now to join the Bank for those with big career ambitions.