• Competitive
  • Tianjin, Tianjin Shi, China
  • Permanent, Full time
  • Standard Chartered Bank
  • 2019-05-22

Support Analyst - Online & Mobile Banking

  • Location: Tianjin, Tianjin Shi, China
  • Salary: Competitive
  • Job Type: Full time

Support Analyst - Online & Mobile Banking

About Standard Chartered
We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.

To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.

We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.


The Role Responsibilities

  • Work on resolving production support issues

  • Follow up all issues to closure

  • Take preventive measure to prevent severity incidents

  • Perform production support activities by providing issue analysis and resolution within the specified SLA, depending on the severity of the issue.

  • Develop tools for debugging and troubleshooting

  • Prepare reports on application stability

  • Perform root cause analysis of incidents

  • Coordinate with IT Service Centre for resolution of issues

  • Ensure that back up and disaster recovery plans are executed

  • Manage incident data in Remedy

  • Participate in new projects/application reviews

  • Monitor and improve the overall performance of the team site





Our Ideal Candidate

  • Bachelor's degree or above in computer science or engineering

  • 2-3 years working experience

  • Familiarity with SDLC - Software Development Life Cycle and Agile methodologies

  • Familiar with operations on Unix system

  • Experience in public web site setup and maintenance

  • Knowledge of Network, JAVA/J2EE, Oracle/DB2, SQL,

  • Familiarity with Webservices for IPhone Apps and Androids is a plus

  • Good communication skill and team work spirit

  • Fast learner, self initiative and positive aptitude

  • Good oral/written English - Cantonese is a plus

  • Can work under pressure

  • Able to prepare Technical Documentation

Mandatory Skills:
Technical Skill requirement

  • JBOSS / TOMCAT
  • Web server Apache / WebSphere
  • Oracle DB
  • Linux, Unix, Shell Scripting
  • HTML CSS, PHP, JavaScript, XML
  • Perl script
  • Soft Skill requirement
  • Good Communication skills
Optional Skills:

Technical Skill requirement

  • JSP, Servlets
  • Struts & Spring framework
  • Hybernate
  • Ajax
  • Website Content management system (Teamsite or CQ5)
  • Knowledge of Network / URL Configuration
  • Familiarity with Webservices for iPhone Apps and Androids is a plus


Apply now to join the Bank for those with big career ambitions.