Job Description




Role



In this role based in France, Germany, or Austria, you will proactively manage and coordinate the Technical Support functions of the refractory Brick activities.




Responsibilities




Technical Support

• Identify the technical needs of the customer and make recommendations of current products or instigate the development process for new products.


• Develop technical lining concepts for different applications (e.g. ladle lining, EAF linings)


• Identify the most cost effective internal or external product source


• Preparation of technical offers including savings and benefits evaluations


• Coordinate the creation of technical drawings and bill of material


• Consult within the process of supply from external sources


• Cooperate with sales teams to present and explain the technical offers to the customer.


• Provide Trial support at customer's sites


• Training of sales teams


• Co-ordinate with the Regional Sales Areas any on site technical trial support requirements using internal technical manpower resources as necessary.


• Undertake or coordinate root cause analysis of failures (post mortem analysis) and make recommendations for improvement of products performance against know wear mechanisms and process parameters

Intellectual Property - Documentation

• Collate and maintain all current Technical documentation; Technical Data and Product Definitions in association with Site QC management.


• Collate, maintain or publish all technical documentation relating to customer visits, post mortem product analysis, and technical and procedural evaluations of process at customer site.

Project / Product Development

• Present new product developments and project initiatives to Customers in line with global and regional sales managers strategies.


• In line with development responsibilities, issue periodical report on project objectives and progress in terms of product performance by end user.


• Identify the most cost effective, reliable and fit for purpose quality products and suppliers for each indevidual linnings project.


• Manage, coordinate and lease with internal and external product suppliers

Requirements

• Expertise in refractory linings, specifically Bricks used for lining liquid steel furnaces and steel ladles.


• University degree in metallurgy or similar engineering or technical eduation


• A minimum working experiance of 10 years in the refractory or steel industry


• Must be fluent in English (spoken and written)


• Must be presentable, well spoken, outgoing individual who is comfortable dealing face to face with customers.


• We are looking for a candidate who can work under pressure and is a natural problem solver.


• Must be willing to travel up to 50% of the time.

As a global organisation operating across multiple countries, compensation for this role may vary depending on location, local market benchmarks, and experience.



In line with our commitment to pay transparency, a salary range relevant to your location will be shared with you during the early stages of the recruitment process, before any interview is scheduled.