Assistant Data Analytics and CRM Manager - Hang Seng Bank (HK)

Job description
A Career with Hang Seng Bank
Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.
Customer Value Management

We are currently seeking a high caliber professional to join our department as Assistant Data Analytics and CRM Manager

Principal Responsibilities

• Collaborate with business to perform in-depth customer analysis, design customer journey and develop advanced data/CRM solutions with business impact
• Keen to take initiatives to translate business problems into analytics-led solutions with appropriate methodology, manage the business application effectively and evaluate the results rigorously
• Sensitive to state of business and anticipative of business problems and priorities.
• Explore the data and Conduct quantitative analysis to ascertain root cause of business' issues, identifies opportunities and effective targeting for business growth potential
• Through data analytics, design end-to-end customer engagement journey with omni-channel strategy to drive target business outcome
• Collaborate with different teams to ensure the successful implementation of analytic solutions/customer journey with well defined performance measurement
• Having basic knowledge of Insurance products and experience as a business analyst is preferable
• Ensure timely and quality analytics deliverables to satisfy business needs effectively under the dynamic business environment
• Sharing knowledge and good practice, working collaboratively with different parties to create a productive, diverse and supportive working environment

Requirements

• University degree in in Statistics, Mathematics, Computer Science, Information Systems or other related discipline
• Minimum 3 years' working experience in analytics of the customer life cycle management across multiple distribution channels for Retail Banking business
• Comfortable with mining massive volume of data for quick insight discovery
• Solid hands on experience in SAS, Python, Tableau. Knowledge of Big Query, Google Cloud or visualization tool will be an advantage
• Effective communication, interpersonal, organizational, problem solving, presentation skill and strong business acumen
• Great sense of ownership and servicing mind-set to ensure efficient and effective customer service delivery

If you would like to explore other opportunities at Hang Seng Hong Kong, please visit www.hangseng.com/careers/ for details.
The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (2019-nCoV), we're leveraging our digital capabilities to ensure we can continue to recruit top talent at the HSBC Group. As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey. If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have