Discover your dream Career
For Recruiters
Dah Sing Financial Group

Assistant Manager, Quality and Operation Control

Dah Sing Financial Group Hong Kong
Posted 4 days ago Permanent Competitive
Assistant Manager, Quality and Operation Control
About Dah Sing Group
The Dah Sing Group is a leading financial services group in Hong Kong offering banking, insurance, financial and other related services through its growing network of over 70 branches in Hong Kong, Macau and Mainland China.
Our currency is caring, teamwork and progressiveness. We accept that everyone is unique and different in talent, but alike in the capacity for growth. Our task is to shape a culture that creates a sense of pride in achieving something beyond just a job, and an environment where you can be your true and authentic self, like at home.

Job Purpose:
  • To ensure all Direct Channels Department operation processes are fully complied with the regulations and standard set by the Bank and regulator.
  • Acts as an account manager and provides support to operation risk/compliance reporting and monitoring of respective Direct Channels Department section.
Main Responsibilities:
  • Help to prepare operation risk/compliance related report, ensure timely completion of quality control and risk assessment
  • Regular call quality & call monitoring support to ensure the team meeting the quality standard and comply with regulatory compliance
  • Handle customer complaints, complaints investigation, analyst complaint case and provide proper feedback to frontline staff
  • Provide regular training / coaching to frontline staff on the control perspective
  • Compile and review operation flows from time to time
  • Comply with internal guideline, legal and regulatory requirements when delivering job duties
  • Handle Ad-hoc task assigned by supervising managers
Incumbent Requirements:
  • Post-secondary education with at least 5 years' relevant experience, preferably in banking, telemarketing or customer services related area
  • Familiar with banking products & operation flow
  • Capable of working independently with good analytical & logical mind
  • Good people management, staff coaching & training skill
  • Capable of interacting with business partners, both internal and external
  • Detail minded and good team player
  • Excellent reading and writing communication in English
  • Excellent presentation/ command skill in both English and Chinese
Please note that only shortlisted candidates will be notified.

Job ID  3400
ABOUT COMPANY
Hong Kong
Corporate Banking
The Dah Sing Financial Group is a leading financial services group in Hong Kong, active in providing banking, insurance, financial and other related s...
More Jobs From Dah Sing Financial Group
Dah Sing Financial Group
Manager, Quality and Operation Control
Dah Sing Financial Group
Hong Kong
1 day ago Full time Competitive
Dah Sing Financial Group
Senior Officer, Quality & Operation Control
Dah Sing Financial Group
Hong Kong
2 days ago Full time Competitive
Dah Sing Financial Group
Assistant Manager, Operations Support (Cheque Clearing)
Dah Sing Financial Group
Hong Kong
10 hours ago Full time Competitive
Dah Sing Financial Group
Assistant Manager, Wealth Management Operations
Dah Sing Financial Group
Hong Kong
4 days ago Full time Competitive
Dah Sing Financial Group
Assistant Manager, Operations Support (Part-time)
Dah Sing Financial Group
Hong Kong
5 days ago Full time Competitive
Dah Sing Financial Group
Officer, Customer Services (Phone Banking - SME)
Dah Sing Financial Group
Hong Kong
2 days ago Full time Competitive
Dah Sing Financial Group
Assistant Manager, Bancassurance & Direct Business (General Insurance)
Dah Sing Financial Group
Hong Kong
3 days ago Full time Competitive
Dah Sing Financial Group
Senior Manager, System Development - Wealth Management Services Support
Dah Sing Financial Group
Hong Kong
5 days ago Full time Competitive
Dah Sing Financial Group
Manager, Sales & Service Project
Dah Sing Financial Group
Hong Kong
1 day ago Full time Competitive
Dah Sing Financial Group
Branch Manager
Dah Sing Financial Group
Hong Kong
4 hours ago Full time Competitive

Boost your career

Find thousands of job opportunities by signing up to eFinancialCareers today.
Recommended Jobs