Assistant Vice President/Associate, Customer Service Team (Middle-office Support)

Mizuho Bank, Ltd Hong Kong

Posted 1 day ago In-Office Job Permanent Not Specified

Company Overview

Mizuho has a long-term commitment to the Hong Kong market. With strong ties to Mizuho’s global network and a workforce of over 600 staff in Hong Kong, we are able to help corporations in Hong Kong to expand their business worldwide. Our clients primarily comprise Japanese and non-Japanese corporations (including those domiciled in the PRC), financial institutions, and government and quasi-government organizations. We provide a full spectrum of corporate banking services to our customers including syndicated loans, treasury, transaction banking, financial advisory, project finance, merger and acquisition, leveraged finance, and structured finance.

Why Mizuho

At Mizuho, we provide the stability of an international industry leader with the career trajectory of a growing business. Our steady, strategic growth gives our people at all levels rewarding degrees of responsibility and a richer work experience than a boutique firm or an established giant could offer alone.

It is the local expertise of our employees that makes our global network so powerful. By collaborating with colleagues and clients who have your same ambition and drive, you can amplify your sphere of influence and base of knowledge as part of one of the largest—and growing—banks in the world.

About the team

The Corporate Banking Administration Section functions as a key middle-office unit in the Corporate Banking business, acting as a bridge between corporate clients, Relationship Managers, and back office teams. The team supports the processing and coordination of daily banking transactions, including loans, foreign exchange, deposits, remittances, and fund transfers, while helping to ensure smooth execution and effective communication across the business. The section also includes administrative support functions and is committed to delivering efficient service in a collaborative and dynamic environment.

Role requirements

Provide day-to-day banking support to Hong Kong and China corporate clients, primarily through telephone communication.
Act as a middle-office liaison between clients, Relationship Managers, and internal teams to support smooth transaction processing and issue resolution.
Handle corporate banking transactions, including bilateral loans, time deposits, foreign exchange, and remittances.
Maintain close coordination with relevant parties to ensure client requests are properly followed through and operational matters are addressed.
Support the delivery of indicative money market and FX rates when required.
Maintain accurate transaction records and support reporting requirements.
Contribute to process improvement initiatives to enhance service quality and operational efficiency.

Essential Functions

Review client instructions and supporting documentation for transaction processing.
Monitor and follow up on new, ongoing, and rollover transactions to support completion.
Prepare and provide money market and FX indicative rates to clients, maintaining accurate records.
Coordinate with internal departments to support transaction execution and resolve operational issues.
Support daily operational work to facilitate smooth processing across front and back office functions.

Competencies

Strong commitment to delivering high-quality service, building trusted relationships, and communicating effectively with Hong Kong and China corporate clients.
Proactive mindset with a focus on continuous improvement, productivity, and operational efficiency.
Ability to acquire and apply banking knowledge through on-the-job experience and training.
Capable of working independently as well as collaboratively within a team environment.
High standards of business conduct, integrity, and professionalism in all operations and reporting.
Attention to detail and accuracy, especially when handling complex transactions and client instructions.

Work experience, education and skills

Bachelor’s degree in Business, Finance, or a related discipline is preferred.
At least 2 years of experience in banking or customer service; experience in middle-office operations or Relationship Manager support for corporate clients is an advantage.
Familiarity with banking products, especially money market transactions and foreign exchange.
Strong communication skills required.
Proactive, accurate, detail-oriented, and a team player.
Fluent in Cantonese, with good spoken Mandarin and written English and Chinese.
Proficient in MS Word and Excel.
Suitable candidate with less experience will be offered Associate job level.

Application

Employment of the in-scope positions are subject to Mandatory Reference Checking Scheme (MRCS) as per regulatory requirement. For details, please refer to (Mandatory Reference Checking Scheme Phase 2 I The Hong Kong Association of Banks).

Please indicate your current and expected salary on CV for the application.

Mizuho Bank Limited

Mizuho Bank, Ltd. in Hong Kong is an integral part of the Japan-based Mizuho Financial Group, Inc. (NYSE: MFG). The Mizuho group is a global financial services leader with offices in 35 countries, approximately 52,000 employees, and assets of almost USD 2 trillion. Mizuho provides expertise in retail banking, corporate finance, investment banking, asset management, capital markets, and sales and trading, to help businesses develop and find new opportunities for growth. To learn more: www.mizuhogroup.com

Mizuho’s People Philosophy

The Mizuho People Philosophy serves as the guiding standard for embodying Mizuho’s Corporate Identity. It establishes the fundamental philosophy for the ways we support people within Mizuho, based on our belief that our people’s growth and fulfillment are essential to achieving our corporate goals. Mizuho is committed to: