Your new company

Our client is a reputable bank with an established presence in Hong Kong's retail and SME banking market. As part of ongoing business expansion and portfolio growth, the bank is seeking multiple Collections and Special Assets professionals to support the management of delinquent, classified, and non-performing loans across its retail and SME portfolios.

Your new role

• Manage overdue, classified and non-performing retail and SME loan accounts.
• Conduct collection, recovery and remedial management activities to minimize credit losses.
• Engage customers to negotiate repayment plans, restructurings and settlement arrangements.
• Review customer financial positions, repayment capacity and collateral coverage.
• Liaise with Legal, Credit Risk and frontline business teams on recovery actions.
• Monitor delinquent accounts and recommend appropriate remedial strategies.
• Support debt restructuring, litigation, enforcement and write-off processes where necessary.
• Prepare portfolio reports and recovery updates for management review.

What you'll need to succeed

• 3-8 years of experience in collections, recoveries, special assets management, remedial management or credit control.
• Exposure to retail banking, SME lending, unsecured lending, mortgage or commercial banking portfolios.
• Knowledge of collection practices, recovery procedures and distressed asset management.
• Strong communication and negotiation skills.
• Ability to manage challenging customer situations while maintaining professionalism.
• Fluency in English and Chinese; Cantonese is essential

What you need to do now

If you're interested in this role, click 'apply now' or forward your updated CV to rowina.lo@hays.com.hk. If this job isn't quite right for you but you are looking for a new position within Banking, Credit Risk or Credit Operations, please contact us for a confidential discussion on your career.