Deputy/Assistant Personal Banking Manager - (Contact Centre, Investment Services)

Responsibilities:

Deliver quality customer services through various media, including telephone, email, video-call, online text and fax
Grasp opportunities to cross-sell appropriately
Identify existing and prospective customers' financial needs, including both products and services
Execute telephone stock trading, foreign exchange margin, futures and investment-linked products trading instructions
Address customer feedback / complaints professionally
Assist the superiors in implementing the implementation in accordance with the unit development guidelines and policies

Requirements:

Degree or above
With qualifications in HKSI will be preferred
At least 2 years of relevant working experience in retail banking / financial institution, customer services experience a definite advantage
With strong sales and services orientation, independent, self-motivated, customer-centric and able to work under pressure
Excellent interpersonal and communications skills with good command of English and Chinese in both verbal and written including Putonghua
Proficient in PC applications, such as MS Office and Chinese inputs
May required on-shift duty as needed
Applicants with less experiences will be considered as Personal Banking Executive
Applicants with more experiences will be considered as Personal Banking Manager

Job ID 495980

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