Deputy/Assistant Teleservices Manager - (Contact Centre, General Banking Services)

Responsibilities:

Handle Wealth Management / SME / personal banking customers' enquiries and requests related to banking products and services from different channels, including telephone, email, video-call, online text and fax
Deliver quality services to customers through inbound and outbound calls, and grasp opportunities to cross-sell appropriately
Provide relevant and suitable products and services to meet customers'financial needs in order to achieve business targets
Serve as the day-to-day customers contact for any relevant issues on investment, insurance, other banking products and provide after-sale services to diverse customer types
Address customer feedback / complaints professionally
Assist the superiors in implementing the implementation in accordance with the unit development guidelines and policies

Requirements:

Degree or above is preferred
With qualifications in IIQE and HKSI is an added advantage
At least 2 years of relevant working experience in banking / financial institution, customer services experience a definite advantage
Independent, self-motivated, customer-centric and able to work under pressure
Excellent interpersonal and communications skills with good command of English and Chinese in both verbal and written including Putonghua
Proficient in PC applications, such as MS Office and Chinese inputs
May required on-shift duty as needed
Applicants with less experiences will be considered as Teleservices Executive
Applicants with more experiences will be considered as Teleservices Manager

Job ID 495979

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