Deputy / Assistant Personal Banking Manager - (Contact Centre, Direct Sales / Personal Loan)
Bank Of China (Hong Kong) Limited Hong KongDeputy / Assistant Personal Banking Manager - (Contact Centre, Direct Sales / Personal Loan)
Responsibilities:
- Deliver quality services and conduct outbound call to introduce personal loan at Contact Centre
- Handle online personal loan related applications with prospective customers
- Responsible for application follow up and credit assessment
- Grasp opportunities to cross-sell appropriately
- Identify existing and prospective customers' financial needs in order to achieve business targets
- Address customer feedback / complaints professionally
- Assist the superiors in implementing the implementation in accordance with the unit development guidelines and policies
- Degree or above is preferred
- At least 2 years of relevant working experience in retail banking services or personal loan products, sales experience a definite advantage
- Self-initiative, customer-focused, independent, positive attitude and able to work under pressure
- Excellent interpersonal and communications skills with good command of English and Chinese in both verbal and written including Putonghua
- Proficient in PC applications, such as MS Office and Chinese inputs
- May required on-shift duty as needed
- Fresh graduates will be considered as Personal Banking Executive
- Applicants with more experience will be considered as Personal Banking Manager
Job ID 498856
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