Helpdesk Support Analyst | Buy-Side Technology | Hong Kong

I am partnering with a rapidly growing global investment firm that is expanding its technology team in Hong Kong. They are looking for aHelpdesk Support Analyst to join a collaborative, high-performing environment supporting business-critical trading systems used by front-office teams.

This is an excellent opportunity for someone with1–3 years of experience looking to develop their career within a collaborative, international financial-services environment.

The Opportunity

1. You’ll provide day-to-day L1 and L2 support to users across the business, covering:
2. Windows and macOS desktops and laptops
3. Microsoft 365, Outlook, Teams, OneDrive and SharePoint
4. Active Directory, Entra ID, user accounts and access administration
5. Mobile devices, MFA and basic MDM support
6. Meeting rooms and video-conferencing systems
7. Wi-Fi, VPN and basic network-connectivity issues
8. Employee onboarding, offboarding and equipment setup
9. IT asset management, documentation and vendor coordination

What They’re Looking For

1. 1–3 years of Helpdesk, Desktop Support, IT Support or EUC experience
2. Hands-on experience supporting Windows and MacOs systems
3. Familiarity with Microsoft 365 and workplace technology
4. Strong troubleshooting and customer-service skills
5. Organised, proactive and comfortable providing in-person support
6. Good level of Communication skills in English

Nice to have:

1. Cantonese or Mandarin Chinese
2. Financial-services or corporate-environment experience is advantageous

Why This Role?

1. Join an expanding infrastructure team with new leadership
2. Gain broad exposure across desktop, mobile, collaboration and network support
3. Work within an international and collaborative financial-services environment
4. Develop your technical skills alongside experienced infrastructure professionals
5. Clear progression from Analyst to Associate level
6. Competitive compensation and long-term career development

If you’re ready to accelerate your career in financial-services technology, please apply with your latest resume or get in touch for a confidential chat.

BAH Partners specialises in placing leading technology and quantitative talent into Asia-Pacific’s premier financial institutions and technology-driven organisations. If you would like more information or to confidentially discuss your career options, please contact me at James.Lin@bahpartners.com