Key Roles & Responsibilities

1. Strategic Product Management & Vision

1. Requirement Engineering: Author comprehensive user stories and product requirements aligned with the ecosystem vision, ensuring all features deliver measurable user value
2. Stakeholder Synthesis: Decode complex or ambiguous stakeholder inputs into clearly defined functional and non-functional requirements; distinguish between optional features and mission-critical objectives using critical thinking
3. Roadmap Collaboration: Partner with Product Owners and the Customer Experience (CX) team to advance the product roadmap, balancing strategic ambition with technical feasibility while constructively challenging baseline assumptions
4. Risk Mitigation: Proactively identify project risks, process gaps, and digital opportunities to safeguard project timelines and guarantee successful solution delivery

2. Data-Driven Analytics & Team Mentorship

1. Portfolio Prioritization: Exercise strong professional discipline to manage, prioritize, and execute deliverables across multiple complex product roadmaps simultaneously based on business value
2. Insight Extraction: Analyze user feedback and UX analytics to determine product performance drivers, translating findings into actionable strategies to improve system optimization
3. Talent Mentorship: Guide and mentor intermediate Business Analysts, fostering a culture of delivery excellence through structured thinking, rapid iteration, and effective collaboration

3. Cross-Functional Integration & Change Management

1. Cross-Functional Leadership: Coordinate across IT, operations teams, and external stakeholders to understand requirements, negotiate priorities, and align solutions with organizational objectives
2. Change Adoption: Design and execute deployment strategies for new products and capabilities, ensuring seamless organizational adoption through structured training, communication, and stakeholder engagement

4. Continuous Process Improvement

1. Process Optimization: Identify and execute opportunities for process improvement to enhance both individual contributions and broader team delivery quality
2. Industry Alignment: Maintain active knowledge of global maritime technology trends, emerging tools, and modern business analysis methodologies

Organizational Relationships

1. Internal: Operational Product Owners, CX Teams (Product, UX, QA), and Technical/Ops teams distributed globally across Hong Kong, India, Singapore, Cyprus, the Philippines, and China (p. 3).
2. External: Ship Owners, corporate clients, suppliers, and third-party technology providers (p. 3).

Job Requirements & Qualifications

Minimum Qualifications (Essential):

1. Experience: 5+ years of experience in a Business Analysis or Senior Business Analysis role, with a proven track record of developing repeatable, scalable IT product
2. Communication: Exceptional written and spoken English communication skills, with the ability to convey complex technical concepts clearly to non-technical audiences
3. Data Proficiency: Strong data-driven mindset for driving prioritization, demonstrated through:
4. Advanced Excel capabilities, OR
5. Core database and analytics tools such as SQL, ElasticSearch, or Google Analytics for UX analysis
6. Leadership & Influence: Demonstrated experience influencing senior and C-level executives (Director level and above), coupled with a history of mentoring junior BA talent
7. Change Management: Proven track record of leading large-scale change management initiatives across enterprise departments
8. Emerging Tech: Applied professional experience utilizing AI prompting for research, use case discovery, requirements gathering, and data analysis

Preferred Qualifications (Desirable):

1. Tooling: Proficiency with JIRA (sprint planning, backlog refinement), Figma (design collaboration), and managing cross-tool design-to-delivery handoffs
2. Methodologies: Experience working in Agile/Scrum environments, with the flexibility to adapt to Waterfall or Hybrid frameworks depending on project context
3. Certifications: Professional qualification in process mapping (e.g., Lean Six Sigma)
4. Domain Knowledge: Experience in the Maritime/Shipping industry, or related sectors such as Aviation, Logistics, or Transport