Manager – Technical Lead (CRM) - Technology Consulting (Microsoft Dynamics D365) - PwC Advisory

Responsibilities:

You will be assisting senior managers and Partners on the following areas:

• Analyse business requirements and propose solution design that meets business requirements;
• Develop quality solution design document and technical specification;
• Perform configurations, customisations and integrations on Microsoft Dynamics platform;
• Manage offshore development team to develop the solution according to the project timeline, resolve issues and take ownership of the solution quality;
• Perform SIT, performance and stress tests;
• Perform data migration and system cutover

You are expected to support your senior managers and directors on pre-sales activities, engagement delivery, clients’ requirement gathering & analysis, and act as clients’ on-ground contact.

Requirements

• A bachelor’s/Master’s degree in Computer Science or Information Systems or other technology-related studies
• Three to five years’ experience in the technical team of CRM / SaaS / eCommerce system implementation, with the experience of developing Microsoft Dynamics D365 customisations and integrations
• Experience in working offshore development team and third party vendors
• Experienced in providing wide range of Technology Consulting services to clients, e.g., system implementation & integration, code review, system development life cycle etc.
• Experienced in CRM technology Microsoft Dynamics D365 preferred
• Hands on experience with Web Applications and programming languages such as HTML, CSS, Java, JavaScript, JQuery, Web Services (REST, SOAP, etc), API's
• Microsoft Dynamics D365 certifications preferred
• Background in development and/or configuration on other CRM platforms (examples: Salesforce, SAP CX, Zoho) will be preferred.
• Strong analytical and creative problem solving capabilities
• A proven ability to translate client objectives into deliverable that address complex situations
• Group facilitation and presentation skills
• The ability to work directly with senior management and employees throughout client organizations
• Fluency in English and Cantonese

Key personal attributes

In addition, candidates should illustrate the following personal attributes:

• Demonstrates courage and integrity
• Acquires and applies commercial and technical expertise by staying up to date in industry and with market trends
• Manages projects and economics efficiently; planning and performing work in accordance with client requirements and professional standards
• Open minded, agile with change and practical
• Committed to self-develop and coaching of others for growth
• Communicates with impact and empathy
• Actively shares ideas and knowledge and is innovative
• Lead and contribute to team success
• Is passionate about client service
• Works hard to build and sustain relationships
• Uphold the firm's code of ethics and business conduct.