Manager Data Analytics and CRM (Analytics Specialist) - Hang Seng Bank (HK)

Job description
A Career with Hang Seng Bank
Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.
We are currently seeking high caliber professionals to join our department as Manager Data Analytics and CRM (Analytics Specialist).

Principal Responsibilities

• Collaborate with business, work independently to perform customer analysis, design customer journey and develop different data/CRM solutions with business impact
• Highly sensitive to state of business and anticipative of business problems and priorities.
• Explore the data and Conduct quantitative analysis to ascertain root cause of business' issues, identifies opportunities and effective targeting for business growth potential
• Through data analytics, design end-to-end customer engagement journey with omni-channel strategy to drive target business outcome
• Collaborate with different teams to ensure the successful implementation of analytic solutions/customer journey with well defined performance measurement
• Ensure timely and quality analytics deliverables to satisfy business needs effectively under the dynamic business environment
• Sharing knowledge and good practice, working collaboratively with different parties to create a productive, diverse and supportive working environment
• Adhere to policy, procedures and control requirements applicable to day-to-day working, exceptional and project activities

Requirements

• University degree in in Statistics, Mathematics, Computer Science, Information Systems or other related discipline
• Minimum six years' working experience in analytics of the customer life cycle management across multiple distribution channels for Retail Banking business
• Good knowledge of the Secured and Unsecured Lending products including Cards, Loan on Cards, Personal Loans and Mortgage etc
• Solid hands on experience in SAS, Python, Tableau. Knowledge of Big Query, Google Cloud or visualization tool will be an advantage
• Ability to communicate with impact, with the capacity to ensure complex information is articulated in a meaningful way to a wide and varied audience
• Effective communication, interpersonal, organizational, problem solving, presentation skill and strong business acumen
• Great sense of ownership and servicing mind-set to ensure efficient and effective customer service delivery

Visit Hang Seng Career Page and sign up with our Talent Community to receive the latest information about our career opportunities in Hang Seng Hong Kong.

The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (2019-nCoV), we're leveraging our digital capabilities to ensure we can continue to recruit top talent at the HSBC Group. As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey. If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have.