Markets Senior Relationship Manager Markets Senior Relationship Manager …

in Hong Kong, Hong Kong, Hong Kong
Permanent, Full time
Last application, 26 May 20
in Hong Kong, Hong Kong, Hong Kong
Permanent, Full time
Last application, 26 May 20
Markets Senior Relationship Manager
Job Background/Context:
  • The Markets Senior Relationship Management (SRM) team is responsible for covering the C-suite and senior management of Citi's largest Global Platinum and priority financial institution clients (predominantly hedge funds and asset managers)  across all Markets & Securities Services products.  The SRM is charged with building a strategic partnership and delivering Citi's global franchise to the client.  In addition,  working to support our clients' strategy,  partnering on potential solutions and grow the total business between the firms. 
Key Responsibilities:
  • Develop strong relationships with the C-Suite and senior management of Platinum/Priority clients in APAC.  Institutionalise the Firm to Firm relationship. 
  • Drive the delivery of the account plan to grow business with the coverage client. 
  • Use Citi's platform to support the client on their strategic objectives.
  • Promote Citi Markets' products and service priorities across all asset classes. 
  • Ensure that client receives the correct amount of resources from Citi to meet their evolving needs.
  • Deliver Thought Leadership,  support thematic developments and product creation (e.g.  ESG,  Growth in ETFs, Growth in usage of Big data)
  • Closely involved in optimising the firm's resources -   balance sheet allocation to clients,  CRWA usage, RoTCE
  • Promote deeper senior management connectivity with our clients
  • Monitor client trading activity - assuming joint accountability with product partners to maximize the client wallet, rankings and profitability in APAC
  • Be able to work on episodic transactions and/or private side solutions as appropriate.  
  • Utilise all available client analytics tools
  • Respond swiftly and efficiently to client requests and queries to ensure a high level of client satisfaction, always being seen by clients as a first call, a trusted adviser and an effective problem solver. 
  • Keep Citi Senior Management and coverage teams up to date with client strategy and priorities, as well as material developments at the client (including senior personnel changes, changes to business model, new priorities and structural challenges)
  • Help resolve obstacles facing our client business as appropriate.  
  • Be prepared to travel and support client engagement as reasonably required especially between HK, Singapore and China

  • Markets experience and a track record of consistent success in a senior markets sales or RM position
  • Strong understanding of the local and regional business environment
  • Strong knowledge of Markets products and services
  • Understanding of different types of Financial Institution clients (HF, Real Money, SWF etc.)
  • A strong understanding of Markets products and services
  • Some existing strong client relationships in Asia. 
  • The ability to develop strong relationships across the trading floor and organization to provide effective coverage to each client
  • An ability and willingness to cover different types of Markets client (Hedge Fund, Real Money, SWF etc.)
  • To act as ambassadors of Citi's franchise
  • Excellent people skills
  • Strong communication skills
  • Strong organizational skills
  • Maturity and ability to work proactively, independently and under pressure
  • Ability to work cohesively and supportively in a team
Grade :All Job Level - All Job FunctionsAll Job Level - All Job Functions - HK------------------------------------------------------
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