Personal Banking Manager - (Contact Centre, Digital Hub)

Responsibilities:

Champion the one-stop personal banking services at Contact Centre
Deliver quality services to customers through inbound and outbound calls, and grasp opportunities to cross-sell appropriately
Serve as the day-to-day customers contact for any relevant issues on investment, insurance, other banking products and provide after sales service & support
Identify and develop long-term customer relationship with existing and prospective customer
Provide relevant and suitable products and services to meet customers' financial needs in order to achieve business targets
Address customer feedback / complaints professionally
Assist the superiors in implementing the implementation in accordance with the unit development guidelines and policies

Requirements:

Degree or above
With qualifications in IIQE and HKSI will be preferred
Sound knowledge and at least 4 years of relevant working experience in retail banking services and products, including but not limited to insurance and investment products
With strong ability to cope with fast & dynamic pace, remarkable organizing & problem-solving techniques
Customer-focused, independent, self-motivated and able to work under pressure
Excellent interpersonal and communications skills with good command of English and Chinese in both verbal and written including Putonghua
Proficient in PC applications, such as MS Office and Chinese inputs
May required on-shift duty as needed
Applicants with less experiences will be considered as Deputy / Assistant Personal Banking Manager

Job ID 498377

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