Lead branch incident management team; effectively utilize resources and manpower deployment and contribute to team motivation and staff development;
Manage branch business (including ATM) related frauds; report operational risk related incidents and escalate the same to senior management in a timely manner;
Follow up branch business related frauds, monitor progress of investigations to ensure adherence to established procedures;
Monitor trend of branch business related fraud cases; if necessary, advise relevant products managers, business and operation units to review the current situation and initiate countermeasures;
Be responsible for the administration and operation of the Personal Banking Business Incident Management Taskforce for customer claims and help managing related legal suits. Coordinate with relevant parties within Personal Banking and across other clusters to come up with the most appropriate course of action;
Provide advice from anti-fraud perspective on issues of concern related to revamping branch operations, launching new products and services;
Ensure that operations comply with legal, regulatory and operational risk requirements;
Perform other tasks as directed by the Head of Anti-Fraud Management Division or the management.
Degree holder or above
Experience in banking industries is preferable
Strategic and independent thinking with analytical skills
Strong management planning and ability to motivate teamwork
Be able to handle multi-tasks independently
Possess strong resource planning and scheduling skills
Excellent interpersonal and communications skills
Proficiency in both spoken & written English and Chinese including Putonghua.