Senior Customer Support - Financial Data Provider

Responsibilities

• Provide 1st level support to internal and external users for all products and deliver channels via email and telephone
• Manage all incoming inquiries and prioritize cases based on severity, customer, resources
• Work effectively with the Global Support Team across regions and time zones
• Learn and understand the company's products and develop an expert-level understanding of all features available to customers/users
• Provide product training via Zoom to satisfy client's needs

Requirements

• Bachelor degree in any discipline
• 3-5 years of experience working in Customer Support role, engaging with customers either on the phone or email
• Experience using CRM (i.e. Salesforce or other brands)
• Ability to troubleshoot and leverage resources to solve problems
• Being proactive and great attention to detail
• Ability to organize and prioritize tasks
• Excellent collaboration skills and embrace teamwork
• Excellent mannerism and communication skills with fluency in English
• Experience with Datafeeds, Web based platforms is a plus