Senior Manager to AVP, Risk and Control, Private Banking Department

Job Responsibilities

Develop Department quality assurance strategies and formalize service standards to consistently improve Private Banking service.
Plan and organize orientation and on-board service training, license accreditations (HKMA, SFC, Insurance and CPWP) and programs to enhance front-line engagement and nurture quality service culture, in compliance with HKMA standard
Monitor service quality in Department. Analyze customer feedback for management review and identify measures to improve customer experience
Co-ordinate with other departments to develop and implement process improvement projects to enhance Department service efficiency
Develop and organize customer experience initiatives and campaigns, support ad-hoc marketing projects to enhance top tier customers' loyalty and Bank usage
Compile reports related to HKMA/SFC and ability to answer query in relations to the reports

Job Requierments

University degree or above in related subjects.
Over 7 years banking experience or relevant working experience.
Knowledge of the general banking practices and laws including Securities & Futures Ordinance and Banking (Amendment) Ordinance 2002.
Good communication and interpersonal skills
Good written and spoken English and Chinese, including Putonghua

Job ID 571959410

ABOUT COMPANY

Industrial and Commercial Bank of China (Asia) Limited 中國工商銀行(亞洲)有限公司

Hong Kong

Corporate Banking

Industrial and Commercial Bank of China (Asia) Limited (“ICBC (Asia)”) is the flagship of overseas business of Industrial and Commercial Bank of China...

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