Senior Operational Risk Manager (Business System & Procedure Management Division)

Responsibilities:

Establish and enhance policies and procedures in respect of retail banking business to ensure full compliance with external regulatory requirements, internal bank policies and operational risk control;
Ensure AML compliance level with local rules and regulations as well as keeping abreast of the Bank's policies
Perform regular review of end-to-end processes and identify areas for enhancement to ensure operational efficiency and effectiveness as well as quality customer experience;
Liaise and collaborate with different business units to design, review and unify the operation and system workflow and ensure the consistency in customer experience;
Formulate, drive and implement process enhancement initiatives to improve operational risk control, efficiency and effectiveness;
Provide advisory support on procedural issues of retail banking business

Requirements:

University graduate in Business Administration, Economics, Finance, Marketing or other related discipline;
Minimum 5 years' retail banking experience in operational procedure formulation, process enhancement or project management, preferably with control and compliance related exposure ;
Strong understanding on retail banking operations with knowledge of industrial's regulatory requirements in Hong Kong
Self-motivation with excellent interpersonal, communications and presentation skills;
Knowledge of Microsoft software (Word, Excel, PowerPoint) and Chinese word processing
Good command of both verbal and written English and Chinese

Job ID 496116

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