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Dah Sing Financial Group

Service Ambassador

Dah Sing Financial Group Hong Kong
Posted 1 hour ago Permanent Competitive
Service Ambassador
About Dah Sing Group
The Dah Sing Group is a leading financial services group in Hong Kong offering banking, insurance, financial and other related services through its growing network of over 70 branches in Hong Kong, Macau and Mainland China.
Our currency is caring, teamwork and progressiveness. We accept that everyone is unique and different in talent, but alike in the capacity for growth. Our task is to shape a culture that creates a sense of pride in achieving something beyond just a job, and an environment where you can be your true and authentic self, like at home.

Job Purpose:
In this role, you are required to handle customer enquiries about banking products and services. Acts as the service ambassador of the bank, working primarily in a customer service role. You will need to help referring new customers to the sales staff or promoting general banking products to suit for customer's needs.

Main Responsibilities:
• Assist branch to achieve goals of service excellence and sales performance
• Assist customers to use branch digital facilities (e.g. iPad and i-Kiosk) at the "interactive zone" or "CS area".
• Assist in promotion of digital banking services such as e-banking / mobile apps enrollment
• Explore business opportunity to cross sell bank products and services to customers and make referrals to sales staff.

Incumbent Requirements:
• Tertiary education with diploma or equivalent.
• At least 2 year's solid working experience in customer service of retail banks, branch banking experience preferable.
• Good proficiency in Chinese, English and Putonghua.
• Knowledgeable in retail banking product and services.
• Customer-oriented, proactively with excellent interpersonal skills to enhance customer relationship.
• Strong sense of problem ownership and able to tackle problems independently.
• Demonstrate cooperative spirit and team morale with colleagues.

Please note that only shortlisted candidates will be notified.

Job ID  3515
ABOUT COMPANY
Hong Kong
Corporate Banking
The Dah Sing Financial Group is a leading financial services group in Hong Kong, active in providing banking, insurance, financial and other related s...
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