Introduction

Job title: Senior Cloud Engineer / Site Reliability Engineer (SRE)

Location: Bangalore

Experience: 5-10 years

The opportunity

You will work on world-class retail supply chain solutions, deploying and running enterprise applications, including GPU-powered AI/ML products, on Azure and Oracle Cloud. These applications run 24/7 and are business-critical: warehouses and stores depend on them for daily operations. In this cloud and SRE role, you will own their reliability: defining and meeting SLOs, responding fast to incidents, troubleshooting end to end, and engineering out recurring problems through automation.

Job Description

Key responsibilities

We are seeking a Senior Cloud Engineer / Site Reliability Engineer (SRE) to join our growing team. In this role, you will:

• Own the reliability of business-critical retail supply chain applications on Azure and Oracle Cloud, used 24/7 by warehouses and stores.
• Define and track SLIs and SLOs with product and application teams, using error budgets to balance reliability and release speed.
• Build observability (metrics, logs, traces, dashboards, and actionable alerts) using tools such as Prometheus, Grafana, and Zabbix.
• Provide 24/7 L2/L3 support, act as incident commander on major incidents, and lead root cause analysis and blameless post-incident reviews.
• Troubleshoot end to end across Cloudflare, HAProxy, network, Linux, Docker, Apache TomEE/Java, APIs, and Oracle Database, and quickly isolate the failing layer.
• Diagnose Java application issues using thread dumps, heap dumps, GC logs, and APM traces.
• Perform first-level Oracle Database triage and escalate to the DBA team with clear diagnostics.
• Build and deploy cloud infrastructure (networks, VMs, containers, VPN, ExpressRoute, FastConnect) using Terraform and Ansible.
• Automate away toil, such as deployments, health checks, failover, and routine maintenance, with Python and Bash.
• Plan capacity, tune performance, and test high availability and disaster recovery through regular failover drills.
• Plan and execute production changes with minimal downtime and tested rollback, and maintain runbooks.

Key criteria

Must-have

• 5-10 years in SRE, cloud infrastructure, or production operations, including at least 3 years running production workloads on Azure or OCI.
• Strong cloud expertise (Azure or OCI) across networking (VNet/VCN, VPN, ExpressRoute/FastConnect), compute, storage, and IAM.
• Strong Linux administration (RHEL, Ubuntu) and hands-on Docker experience.
• Hands-on Terraform, Ansible, and Python/Bash automation in production environments.
• Practical SRE experience: SLIs/SLOs, error budgets, toil reduction, 24/7 incident management, and blameless post-incident reviews.
• Experience with observability and APM tools (e.g., Prometheus, Grafana, Zabbix, ELK, Dynatrace, AppDynamics, or New Relic).
• End-to-end troubleshooting across networking (TCP/IP, DNS, SSL/TLS), HAProxy or similar load balancers, Java on TomEE/Tomcat, REST APIs, and Oracle Database at triage level.
• Willingness to work in a 24/7 rotational shift and on-call model.

Good-to-have

• Cloud certifications (Azure, OCI, or AWS).
• Experience with Cloudflare (DNS, WAF, CDN, caching rules).
• CI/CD pipelines (e.g., Jenkins, GitHub Actions, or Azure DevOps) with canary or blue-green releases.
• Exposure to Kubernetes or other container orchestration platforms.
• Chaos engineering or game-day exercises to test resilience.
• GPU-based compute supporting AI/ML workloads.
• Retail or supply chain domain exposure, ITIL familiarity, and strong written and verbal communication.

Growth opportunities

• Learning opportunities with multi-cloud environments.
• Scope to deepen expertise in Oracle Cloud (OCI) and Azure in large production environments.
• Opportunity for cross-skilling (retail products, multi-cloud, DevOps, orchestration tools, scripting, and company AI trainings) and enhancing skills to stay competitive in the future.

About Us

Our values

Our values guide how we work with our customers and with each other.

• Customer focus
• Innovation at speed
• Targeted focus
• Team unity

Join us

SymphonyAI is a global leader in Vertical AI platforms. Our Eureka AI platform helps enterprises solve their most complex, high-value challenges across retail and consumer goods, financial services, industrial, and enterprise IT.

Our retail division helps retailers and CPG manufacturers drive profitable growth with AI-powered solutions for demand forecasting, merchandising, supply chain, and store operations. Learn more at www.symphonyai.com.