Reporting To:

Director, Sales Operations




Shift:

EMEA (1:30 pm - 10:30 pm IST) (India)


About Russell Investments, Mumbai:



Russell Investments is a leading outsourced financial partner and global investment solutions firm providing a wide range of investment capabilities to institutional investors, financial intermediaries, and individual investors around the world. Building on an 90-year legacy of continuous innovation to deliver exceptional value to clients, Russell Investments works every day to improve the financial security of its clients. The firm is "Top 12 Ranked Consultant (2009-2024)" in P&I survey 2024 with $964 billion in assets under advisement (as of December 31, 2025) and $381.8 billion in assets under management (as of March 31, 2026) for clients in 30 countries. Headquartered in Seattle, Washington in the United States, Russell Investments has offices around the world, including London, New York, Toronto, Sydney, Tokyo, Shanghai, and Mumbai.



Joining our Mumbai office means becoming part of a globally connected team where associates collaborate across functions, geographies, and time zones to support the work of a globally recognized asset management firm. Based in Goregaon (East), you will have the opportunity to work alongside colleagues around the world, contribute to meaningful initiatives, and build your career in a collaborative and inclusive environment. The Mumbai office operates with varying shifts to support collaboration across global time zones.



For more information, please visit https://www.russellinvestments.com.




Job Description:



The
Senior Manager, Sales Operations will lead the Mumbai-based Sales Operations / GTM Operations team and serve as a key operational partner to Sales, Technology, Data Governance, Marketing, and business stakeholders. This role is responsible for driving sales process discipline, CRM effectiveness, platform adoption, data quality, reporting, operational governance, and process improvement across Russell Investments' GTM ecosystem.



The successful candidate will combine leadership, stakeholder management, sales operations expertise, data governance, CRM operations, project management, and technology-enabled improvement capabilities to help scale and optimize the sales and marketing operating environment.




Key Responsibilities




Sales Operations
Leadership

• Lead and develop the Mumbai Sales Operations team.


• Establish team priorities, workload management, and delivery standards.


• Drive continuous improvement initiatives across sales operations processes, GTM technology stack, reporting, and data management.


• Support strategic planning and execution of Sales Operations priorities in partnership with global stakeholders.


• Identify process gaps, risks, and improvement opportunities across the GTM operating model.

Salesforce & CRM Operations

• Support Salesforce administration, adoption, and enhancement initiatives.


• Coordinate user provisioning, testing, release management, and business readiness activities.


• Partner with stakeholders to prioritize enhancements and resolve operational issues.


• Drive consistent CRM usage, data accuracy, pipeline discipline, reporting standards, and adherence to agreed sales processes.


• Act as a business-facing partner for CRM-related issues, enhancements, adoption gaps, and user enablement.

Stakeholder Engagement & Mumbai Leadership

• Serve as the primary Sales Operations / GTM Operations representative in the Mumbai office.


• Oversee the GTM Operations organization, proactively identifying opportunities, risks, challenges, and stakeholder needs.


• Build strong relationships across Technology, Data, Marketing, Sales, Operations, and Business teams.


• Partner with global stakeholders to ensure the Mumbai team is aligned to business priorities and operating as an effective extension of the global Sales Operations function.


• Support visiting leaders and business partners by coordinating meetings, workshops, and onsite engagements.


• Provide regular feedback to leadership regarding team sentiment, resource needs, operational challenges, and opportunities for improvement.


• Support recruiting, onboarding, mentoring, and employee engagement activities.


• Foster a culture of accountability, innovation, collaboration, and continuous improvement.

Reporting, Insights & Analytics

• Oversee recurring reporting, dashboards, executive reporting, and KPI development.


• Validate data accuracy and reporting quality.


• Coordinate business intelligence and analytics requests.


• Use sales operations data to identify trends, gaps, risks, and opportunities for improved business decision-making.


• Support visibility into sales activity, pipeline, client coverage, stakeholder engagement, and operational performance.

Data Governance & Client 360

• Lead data quality monitoring and remediation activities.


• Support Client 360 and Snowflake initiatives.


• Ensure data integrity across Salesforce, Snowflake, and integrated systems.


• Maintain data governance standards and documentation.


• Partner with Data Governance teams to improve reliability, consistency, and usability of GTM data.

AI, Automation & Process Improvement

• Support and coordinate AI / automation initiatives, including Agentforce, MCP integrations, Next Best Action, meeting transcription solutions, ChatGPT Enterprise, and AI pilots.


• Coordinate testing, user feedback, adoption tracking, and business readiness activities.


• Partner with stakeholders to identify practical AI and automation use cases that improve sales productivity, reduce manual effort, or strengthen operational controls.

Project & Portfolio Management

• Manage GTM technology projects and enhancement requests.


• Coordinate project plans, timelines, dependencies, stakeholder communications, testing, deployment, and adoption activities.


• Track project risks, issues, and resolution.


• Ensure projects are delivered with clear business ownership, adoption planning, and measurable outcomes.

Required Qualifications

• Bachelor's degree in Technology, Analytics, Computer Science, or related field.


• 7+ years of experience in either Sales Operations, Revenue Operations, CRM Operations, Data Governance, Business Operations, or GTM Technology.


• 3+ years of leadership, project management, or people management experience.


• Experience supporting Salesforce CRM or similar enterprise platforms.


• Basic SQL knowledge with the ability to query, validate, analyze, and troubleshoot business data.


• Strong analytical, problem-solving, and communication skills.


• Strong understanding of sales processes, CRM adoption, reporting, data quality, and operational workflows.


• Ability to translate business requirements into process, reporting, platform, or data solutions.


• Strong analytical, problem-solving, stakeholder management, and communication skills.


• Experience working with global teams and managing competing priorities across multiple stakeholder groups.

Preferred Qualifications

• Salesforce certification.


• Agile, Scrum, or PMP certification.


• Experience with Snowflake or data warehouse technologies.


• Experience supporting AI, Agentforce, Copilot, MCP integrations, ChatGPT, or similar initiatives.


• Working knowledge of SQL, relational databases, reporting platforms, and data validation techniques.


• Experience with AdvizorPro, ZoomInfo, Marketo, Seismic, Sales Connect, or similar GTM technologies.


• Experience in sales enablement, sales reporting, pipeline management, client coverage reporting, or sales productivity initiatives.


• Experience driving process improvement, automation, user adoption, or change management in a Sales Operations environment.


• Financial Services or Asset Management industry experience.