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Customer Retention

Allianz Jakarta, Indonesia
Posted 26 days ago Permanent Competitive
Customer Retention
Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in. We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation. Great to have you on board. Let's care for tomorrow.

49922 | Marketing & Design | Professional | Non-Executive | Allianz Indonesia | Full-Time | Permanent

Job Descriptions
  1. Develop and manage the initiative to reduce customer losses (lapses or surrenders).
  2. Liaise with related stakeholders such as customer care, the agency, operations, and others to synergize customer activity and customer retention.
  3. Review and improve conservation activities to retain customers.
  4. Together with the data analytics team, develop customer or activity priorities to optimise retention activity.
  5. Prepare regular retention communications for customers and agents.


Job Requirements:
  1. Diploma or Bachelor's degree in business or marketing major.
  2. 3-5 years experience in insurance industry, especially related to customer engagement and or customer campaign area.
  3. Strong selling skills, persuasive and good abilities to translate data into action
  4. Excellent organizational, oral, and written communications skills
The Allianz Group is one of the world's leading insurers and asset managers with more than 100 million private and corporate customers in more than 70 countries. We are proud to be the Worldwide Insurance Partner of the Olympic & Paralympic Movements from 2021 until 2028. Caring for our employees, their ambitions, dreams and challenges is what makes us a unique employer.Together we can build an environment where everyone empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. Join us and together, let's care for tomorrow!
Job ID  49922
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