Job Description Summary

For over forty years, HarbourVest has been home to a committed team of professionals with an entrepreneurial spirit and a desire to deliver impactful solutions to our clients and investing partners. As our global firm grows, we continue to add individuals who seek a collaborative, open-door culture that values diversity and innovative thinking.

In our collegial environment that's marked by low turnover and high energy, you'll be inspired to grow and thrive. Here, you will be encouraged to build on your strengths and acquire new skills and experiences.

We are committed to fostering an environment of inclusion that promotes mutual respect among all employees. Understanding and valuing these differences optimizes the potential of both the individual and the firm.

HarbourVest is an equal opportunity employer.

This position will be a hybrid work arrangement. You will receive 18 remote workdays per quarter to use at your discretion, subject to manager approval. For example, you may choose to work in the office 4 days per week and take one remote day weekly (typically 13 weeks per quarter), leaving 5 additional remote days to be used as needed.

You will play a significant role coordinating the end-to-end operations of investment products supported by third-party administrators (TPAs). This role requires both operational expertise and strong relationship leadership. In this role you will ensure accountability across company departments and external administrators, resolve blocking issues, and drive improvement across processes, controls, and service delivery.

The successful candidate possesses fund-administration knowledge, relationship-management capabilities, and a structured approach to operational governance.

The ideal candidate is someone who has:

• Strong Operational Knowledge: A deep understanding of end-to-end operational processes, particularly those involving third-party administrators (TPAs), with the ability to assess and lead cross-functional operational trade-offs.
• Relationship Management Skills: Ability to lead and cultivate strong working relationships with third-party vendors, ensuring alignment with SLAs and KPIs while addressing any performance issues.
• Problem-Solving and Issue Management: Skilled in resolving complex operational issues, bringing up concerns when necessary, and taking proactive steps to prevent future challenges.
• Performance Monitoring and Accountability: Experience in tracking and evaluating operational performance against important measures, ensuring that both internal teams and TPAs meet or exceed established benchmarks

What you will do:

• Handle relationships with our strategic partners, ensuring SLA and benchmark adherence and driving continuous improvement.
• Partner closely with Product, Operations, and Technology teams across regions to enhance service provider performance.
• Coordinate change management across internal and external partners to support system and process evolution.
• Translate business requirements into scalable operational solutions, helping drive efficiency across the global model.
• Support quality management and drive alignment on metrics and deliverables across cross-functional teams.
• Identify operational risks, design improved workflows, and champion governance enhancements.
• Resolve critical issues by partnering with subject-matter experts internally and within TPAs.
• Uphold global best-practice for TPA oversight and operational governance.
• Support strategic, initiatives including new product launches, platform enhancements, and governance programs.
• And other responsibilities as required.

What you bring:

• Comprehensive knowledge of fund operations, including NAV oversight, fund accounting, and investor servicing.
• Significant experience dealing with third-party administrators within investment management, alternatives, or asset servicing.
• Robust relationship-management skills, paired with a capacity to influence and collaborate across senior collaborators internally and externally.
• Outstanding communication skills, ability to synthesize complex issues and conveying them clearly to diverse audiences.
• Strong operational judgment, including skill in navigating operational trade-offs and making informed recommendations.
• Highly organized, diligent work style, capable of handling multiple priorities in a fast-paced environment.
• Strategic approach with hands-on execution, capable of driving both big-picture improvements and day-to-day oversight.
• Commitment to integrity, clarity, and accountability in all interactions.

Education Preferred:

• Degree or equivalent experience

Experience

• 8-10 Years experience