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Customer Support Representative- Korean Speaking

Morningstar, Inc. Tokyo, Japan
Posted 21 days ago Permanent Competitive
Customer Support Representative- Korean Speaking
The Role:
Our Client Support Representatives combine a thorough understanding of the product suite, investment knowledge, and a strong dedication to our customers to help clients maximize their returns on investments. They thrive on quantitative challenges to provide world-class service to our clients. The role is an opportunity to build up industry knowledge and a well-rounded skill set for future roles in sales, product management, or investment consulting within Morningstar. This role is based in our Seoul office.

Responsibilities:
+ Support clients of our institutional software products, fielding inquiries about data, Morningstar methodology, functionality, and product features via phone and email.
+ Collaborate with Morningstar's data operations, development, and product teams to resolve client issues in a timely manner.
+ Provide ideas to the development team on product enhancements based on daily interaction with clients.
+ Work closely with Customer Success Manager, Implementation Consultant and Sales in Korea to provide timely feedback on client queries and provide deep insights into the customer experience for those markets.
+ Contributes to continuous process improvement efforts and looks for smarter and better ways to serve clients

Requirements:
+ A bachelor's degree is required, a degree in finance, statistics, or computer science is preferred.

+ Fluency in English and Korean.
+ Excellent communications skills and presentation skills; including the ability to work with clients who have sophisticated investment knowledge.

+ Strong client service ethic; and proven organizational and multitasking skills

+ Organized with an analytical approach and the ability to work in a dynamic environment
+ Customer focus with strong problem solving skills, quantitative aptitude and desire to learn about the investment and wealth management industry.
+ Immediate availability is preferred

800_MstarKoreaLtd Morningstar Korea, Ltd. Legal Entity

Morningstar's hybrid work environment gives you the opportunity to work remotely and collaborate in-person each week. We've found that we're at our best when we're purposely together on a regular basis, at least three days each week. A range of other benefits are also available to enhance flexibility as needs change. No matter where you are, you'll have tools and resources to engage meaningfully with your global colleagues.
Job ID  REQ-045278
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