Analyst

Overview of Division/Department

GTBD is the department responsible for all Transaction Banking matters in Mizuho Bank.

Company Profile
Mizuho Bank, Ltd. is a subsidiary of the Japan-based Mizuho Financial Group, Inc. (listed on the Tokyo Stock Exchange and NYSE) and is one of the largest financial services companies in the world. Mizuho Bank, Ltd. provides financial and strategic solutions for the increasingly diverse and sophisticated needs of its clients with offices located in all the major cities of the world such as Tokyo, New York, London, Hong Kong and Singapore.

Job Responsibilities
1) Responsible for responding timely customers' inquiries pertaining cash management products and services
2) Responsible to coordinate, collaborate and/or direct all internal stakeholders to drive all customers' issues and enquiries to a satisfactory resolution and closure
3) Customer's inquires and issues including customer's onboarding, training, post implementation follow up, technical support, trouble shooting, new request acceptance from customer, and task specified by Team Head, Section Head and MDs
4) Responsible to work with Front Office and Back Office to ensure business continuity between customers and Bank
5) To identify gaps and improvement areas to communicate these as leads to Product team, Sales and Front Office
6) To identify cross sell opportunities and recommend Bank Products and Services to customers

Job Requirements

• 1-3 years of Banking experience preferably Japanese bank.
• Japanese bilingual is preferable
• Cash Management, Remittance Operation, Client Support, Front office in Japanese bank. At least one are experience is desirable. IT knowledge is also advantageous
• Proficient in Microsoft Office
• Strong interpersonal skill with Flexible., Attentive and Customer focus approach are essential
• Excellent written and verbal communication skills
• Good time management and ability to multi-task yet meticulous
• Customer centric and good team player