Capgemini Singapore is looking for Finacle Application Support
End to End Handing of Finacle application production incidents with work ranging from incident analysis, driving recoveries along with interfacing systems, communicate on major incidents, Code fix, SIT Testing, UAT Test planning (Scope, duration), review production changes before deployment Source promotion to production.
Application improvements ranging from performance and operational improvements, identification and remediation of system and automate Toils.
Automation of manual activities/ processes and System Health checks for Production teams. (Automation experience required) and ensuring SLIs/ SLOs are met.
Working in a stretch role to take forward production issues from analysis to production fix/deployment
Follow Production Support Processes and giving input to strengthen time to time
Providing status to leads, stakeholders and working with vendors to review the design/fix/enabling for production deployment
Own communication for Incidents (SLA breaches, Application Major Incidents, Logistics issue) and responsible for communications with management
Coordinate recurring issues and ensure long-term resolution through proper Incident and Problem Management
Working with various teams like Infrastructure, development team to resolve, analysis of root cause for complex issues and outages
Strong stakeholder management skills with focus on continuous service improvement, consistent delivery and stability of production.
Drives Root Cause Analysis with technology partners, post incident resolution and facilitates RCA reviews.
Work with Risk team to respond timely to Audit & Risk RFIs. Manage Audit walkthroughs
Must have Good functional knowledge of FINACLE in interfaces & Payments, Loans (Retail and Corporate), Limits/Collaterals, CASA/ TD & WMS modules.
Analyze incidents in Finacle and Customer master systems and providing solution/work around for the issues independently.
7-12 years of strong experience in the Banking industry with minimum 3+ years in Run-the-Bank (RTB) lead role with a proven track record of working in Finacle environment
Experience in Finacle application in code development and fixes (Finacle scripting, product, JRXML, Reports, etc)
SRE. Implement Site Reliability Engineering principles with regards to performance, reliability, monitoring, alerting and maintenance in Production environment. Pro-active Capacity monitoring & Observability of production Infrastructure, automated alerting, performance monitoring and reporting tools
Automation of manual tasks in a CORE Banking ecosystem
Build and maintain Production monitoring and automation solutions
Build and implement Service improvements. Identify, measure and report performance trends – SLIs/ SLOs/ SLAs periodically and improve systems performance and associated performance KPIs
Sound understanding of RDBMS / Unix / Cloud/ Large banking applications
Strong team player, effective at communicating internationally and used to working closely with remote teams
Good knowledge of infrastructure technologies used, with focus on AIX/Oracle/Java/ Openshift
Solid understanding of BAU support, incident, problem management processes as well as escalation management across a diversified environment
Understanding of Risk Management, Disaster Recovery, Business Continuity, IT Security Architecture, and IT Regulatory Compliance.
Present facts and recommendations effectively in oral and written form
Pro-active, independent, resourceful, and able to work in a team
High attention to detail with focus on understanding the issues with finding solutions
Hands-on SRE/ Production support experience on Core Banking platforms – Finacle and Customer master systems
Strong technical skills, e.g. scripting or programming experience, DBA/SA skills etc.
Strong transformation and change management experience
Software Configuration Mgmt., Quality Control Mgmt, Version Control Mgmt