Senior/Product Innovation Manager, Product Innovation Senior/Product Innovation Manager, Product  …

M1 Limited
in Singapore
Permanent, Full time
Last application, 05 Dec 20
Competitive
M1 Limited
in Singapore
Permanent, Full time
Last application, 05 Dec 20
Competitive
Senior/Product Innovation Manager, Product Innovation
Job Responsibilities/Requirements:

M1 is Singapore's most vibrant and dynamic communications company, providing mobile and fixed services to over two million customers. Since the launch of commercial services in 1997, we have achieved many firsts, including the first operator to offer nationwide 4G service, as well as ultra high-speed fixed broadband, fixed voice and other services on the Next Generation Nationwide Broadband Network. With a continual focus on network quality, customer service, value and innovation, M1 links anyone and anything; anytime, anywhere.

M1's Vision is to become a Digital telco that is cloud enabled and leading in customer experience, partner of choice and attracting talent to create new digital capabilities.

The Product Innovation Lab seeks to establish M1 as an innovative organization across both Consumer and Business portfolios as recognized by our partners, channels, people and most importantly our customers. The Product Innovation Lab comprises a cross functional team across innovation partnerships, product management, digital experience and software engineering. Innovative solutions developed through the Lab will drive the vision in creating incremental value for our customers, partners and our people across M1's businesses.

This role will drive the introduction and co-creation of products in partnership with our customers and technology partners. Being part of M1's digital transformation initiative, the role will have the opportunity to redefine our digital product experience tapping into M1's new IT Ecosystem from enabling self-serve to overseeing the seamless integration into M1's network or partner platform.

ROLE OBJECTIVES

The incumbent is responsible for scouting the innovation ecosystem, product evaluation and co-creation of next generation products to the market within the Product Innovation Lab. Reporting to the Head of Product Innovation, the incumbent will help to define the product strategy contributing to the commercial and brand success of both M1's consumer and business portfolios:
  • Influence M1's product strategy and plans
  • Provide thought leadership in identifying key innovation and technology trends across the globe and understand how it will influence M1's businesses over time
  • Bridge business teams' target markets, needs and overall business strategy with best in class products
  • Identify synergies with platform and other products on our path to become a Digital Telco
  • Create product funnel for new market offerings, driving profitable business growth and meet business targets
  • Identify and drive value proposition of new products and how they will bring commercial value that contributes to M1's next wave of growth
  • Be the technology lead and be the effective bridge between business and technical audiences
  • Co-develop product solutions with partners
  • Drive a seamless experience for our customers across the whole product lifecycle
  • Be part of M1's digital transformation drivers


ROLE ACCOUNTABILITY
  • Be a key leader and mentor within the Product Innovation Lab
  • Create awareness within the innovation ecosystem of M1 as the partner of choice to bring new products into the Singapore and regional markets
  • Ensure that we are constantly across the latest innovation and technology trends globally
  • Identify areas for growth and create strategic product line roadmaps to help drive adoption of the product and differentiating features
  • Understand M1's business strategies, needs and challenges across consumer and business portfolios
  • Map innovative solutions and new technologies to M1's business needs and use cases
  • Identify and evaluate potential solution partners to create new market offerings, driving profitable business growth and meet business targets
  • Evaluate and build new capabilities which will enhance M1's new IT Ecosystem
  • Be a M1's digital telco platform expert and enable the integration of M1's new products into our new IT Ecosystem
  • Prototype and customize different solutions within the Product Innovation Lab
  • Collaborate closely with internal stakeholders on the development, proof-of-concepts, and release of products
  • Partner relationship management
  • Conduct customer research activities to determine gaps in service


KEY REQUIREMENTS
  • A Bachelor Degree with 7 to 12 years of experience in product management and innovation related roles
  • Certification in Design Thinking, Agile, Lean methodologies or similar is preferred
  • Experience in launching products in both B2C and B2B segments would be highly preferred
  • Ability to demonstrate having a strong grasp of the innovation ecosystem (accelerators/incubators/co-working spaces/innovation labs/start-ups), venture capitals (VCs/CVCs), consultancy and strategic partnerships is highly preferred
  • Knowledge and experience in working and integrating with telecommunication related systems (OSS/BSS)
  • Experience in innovative product development methodologies such as Design Thinking, Agile, Lean
  • Demonstrate strong leadership skills in managing and mentoring teams
  • Self-driven and can work within diverse and cross-functional teams
  • S trong ability to understand and articulate both technical and business requirements
  • Recognized for creativity and disruption of traditional trends and ways of working
  • Adept influencer, internally and externally
  • Strong quantitative and qualitative analytical skills and the ability to derive insight from research and findings and to develop a product proposition
  • Results driven with the flexibility to adapt/realign direction as required in this dynamic technology industry
  • Demonstrate strong sense of ownership
  • Cultural sensitivity and ability to work with customers, teams and partners
  • Proven ability to put customers at the heart of the business
  • Excellent organisational and time management skills with attention to detail and good problem-solving skills
  • Strong written and spoken communication skills and be comfortable interacting with Senior Management


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