ServiceNow CSM Architect

Responsibilities:

• Lead the design and implementation of the CSM module on the ServiceNow platform
• Collaborate with the business and technical teams to gather requirements and provide technical expertise in the design of the CSM module
• Develop and maintain documentation for CSM architecture, designs, and processes
• Ensure the CSM module is aligned with the overall ServiceNow architecture and security standards
• Develop and maintain custom workflows, scripts, and integrations to support the CSM module
• Troubleshoot and resolve technical issues related to the CSM module
• Stay current with new ServiceNow releases and features, and assess the impact on the CSM module
• Work with the ServiceNow account team to manage the customer relationship and ensure customer satisfaction

Requirements:

• 14+ years of total exp and 5+ years strong experience in ServiceNow CSM module design, solutions and development
• Strong understanding of ServiceNow platform architecture, security, and best practices
• Strong experience in JavaScript and other scripting languages
• Strong experience with web services and integrations
• Strong analytical and problem-solving skills
• Excellent verbal and written communication skills
• Ability to work independently and as part of a team
• Strong project management and leadership skills

Employee Status : Full Time Employee

Shift : Day Job

Travel : No

Job Posting : Feb 28 2023

About Cognizant
Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 185 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com or follow us @Cognizant.