TS implementation Engineer -L4/ Tech lead (ACI/ SDN) TS implementation Engineer -L4/ Tech lead (ACI/  …

NTT Data Singapore Pte Ltd
in Singapore
Permanent, Full time
Be the first to apply
Competitive
NTT Data Singapore Pte Ltd
in Singapore
Permanent, Full time
Be the first to apply
Competitive
TS implementation Engineer -L4/ Tech lead (ACI/ SDN)
In a constantly changing world, we work together with our people, clients and communities to enable them to fulfill their potential to do great things. We believe that by bringing everyone together, we can solve problems using innovative technology that can create a world that is sustainable and secure. At NTT, we encourage you to remain continuously curious, as that is what keeps you fast, flexible and relevant. No two days will be the same but that is what will help you grow and realize your full potential.

The power is in your hands to do great things. It's time to lead the change, be the authentic you, to solve difficult challenges, to set the pace of change and to unleash your potential.

Want to be a part of our team?
The TS Implementation Engineer (L4) / Technical Lead is involved in highly complex environments for installation, configuration and fault management. They provide technical support to NTT (Ltd) clients. This includes remotely supporting clients within Service Level Agreements (SLAs) to install and configure software and hardware, resolve incidents, perform root cause analysis and adhere to any related processes such as change management. They are also required to provide technical leadership to the team supporting client installations.

\"Responsible for setup and installation of technical systems, applications, or process designs for client's purchased or outsourced technology and business process solutions. Works directly with client to manage initial access, map and transfer data, create process documentation, and train or coordinate training for client users. Tests and troubleshoots functionality of installed systems; identifies and documents technical issues to be escalated to product and system integration teams for resolution. Provides feedback based on client experiences to product and professional services teams for product and process improvements. May work directly with clients on-site or provide installation support remotely.\"

Working at NTT
Key Roles and Responsibilities:
  • Interact with clients on site to meet more complex requirements of a solution.
  • Escalate unresolved problems and issues to the relevant third parties.
  • Delegates lower complexity tasks to engineers and technicians.
  • Assume responsibility for the co-ordination of the activities of the engineers, in line with performance targets, leading by example and monitoring the quality of engineer's and technician's work when required.
  • Write reports and proposals and complete and maintain project documentation.
  • Assist with the documentation of standard operating procedures relating to installations and fixes.
  • Act as coach and mentor to more junior Implementation Engineers and Technicians.
  • Assume responsibility for the co-ordination of the activities of the Engineers, in line with performance targets.
  • May be required to serve periodically on the customer service desk, providing third line telephonic, remote and on-site support and problem management.
  • Included in complex design work, with input to the design expected.
  • Expected to take ownership of relevant technologies according to domain or specialization.

Knowledge, Skills and Attributes :
  • Deep understanding and appreciation of technical design and business principles
  • Demonstrates solid project management and administration ability
  • Sound project skills which are demonstrated in the execution of installations and other assignments
  • Demonstrate customer engagement skills
  • Demonstrate relevant domain specialist knowledge
  • Excellent verbal communication skills
  • Client focused and display a proactive approach to solving problems
  • Ability to coach, mentor and provide guidance to team members
  • Excellent understanding of project management principles

Academic Qualifications and Certifications:
  • Computer Science / Information Technology Degree or equivalent together with specialised training in new technologies and legacy systems or equivalent
  • Project management certification

Required Experience:
  • Extensive work experience in a technical implementation engineering or similar role
  • Experience engaging with clients and conducting presentations
  • Excellent project administration and documentation experience
  • Report writing experience
  • Good project management experience


What will make you a good fit for the role?
  • At least 5 - 8 years' professional technical experience related to software development, systems design and deployment, or networking and infrastructure within a large scale (preferably multi- national) technology services environment
  • Experience in designing and building complex LAN and large WAN
  • Expertise in routing/switching technology, including BGP, OSPF, etc.
  • Expertise in designing and building complex data center network with Software Defined Networking (SDN) solutions such as Cisco ACI, VMware NSX or any OpenFlow protocol.
  • Experience in designing and building complex WAN with Software Defined WAN solutions such as Viptela, SilverPeak and Riverbed.
  • Experience in designing and building complex campus network with Software Defined Access (SDA) solutions from Cisco or any other SDA vendors.
  • Experience in network automation via scripting (e.g. Python, Ruby) or tools (e.g. Ansible, Algosec, Chef)
  • Experience in designing and building network security (Checkpoint, Palo Alto, Fortigate, Cisco firewall, IDS/IPS, VPN, SSL), Content Networking (cache, load balancer, F5, etc.)
  • Experience in project management methodologies


Join our growing global team and accelerate your career with us. Apply today.

Equal opportunity employer
NTT is proud to be an equal opportunity employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category.

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