Portfolio Services Analyst, Associate

Who we are looking for
State Street is in the process of enhancing its outsource service provision through Client projects by deploying leading edge technology and services for its clients. SSC has demonstrated excellent success in recent times with major client wins covering in excess of 10 locations worldwide, including UK, Europe, South Africa and USA, for the outsource arrangements of Fund Accounting and Investment Operations. SSC are increasing its talent to support the planning, development and roll-out of the Enterprise project within the Investment Operations arena and require keen and experienced investment operations business professionals to play a key role in the delivery of a successful solution.
The Data Management Team provides support to both the Client Account Manager and Investment Operations Teams in terms of tracking and, where possible, resolving Client queries. The role will interact with the Client and internal SSC parties in identifying an issue as well as managing that a suitable resolution is found and communicated to the Client. The role is supporting Multiple Client Relationship and Operational Teams in multiple locations. The role will need to initiate and maintain sound working relationships not only with processing teams within IMS but also with Heads of other SSC areas as well as providing oversight and control of offshore team who are responsible for ensuring that the database within Enterprise systems is maintained accurately and within required timeframes to allow the business to use the systems effectively. Additionally to provide a communication layer between offshore team and clients

Why this role is important to us
The team you will be joining is a part of State Street Global Services (SSGS). SSGS gives asset owners and managers access to the essential financial tools they need to deliver effective investment solutions. From core custody, accounting, fund administration and shareholder recordkeeping, to complete operations solutions and servicing for alternative assets like OTC derivatives, private equity and real estate, SSGS' tools help our clients make better investment choices and act on growth opportunities.
Join us if making your mark in the financial services industry from day one is a challenge you are up for.

Role specifics

• Using provided tools, review accounts for issues associated with Portfolio Health.
• Provide support to the Portfolio Manager on operational issues, provide command and control over inquiries, escalations and activities directly supporting the Front Office.
• Act as the escalation contact for Client Middle Office Teams on more complex queries / issues / breaks requiring end to end portfolio services support.
• For assigned accounts process month end close functions (validate and sign-off on balances, review for non-base balances).
• Identify data or accounts trends for discussion in group meetings.
• Interact with all IMS teams (Accounting, Corporate Actions, Trading, Performance)
• Remain familiar with back-up procedures when system applications and/or transmission problems arise.
• Build cooperative and professional internal/external relationships achieving group and client goals. Utilize all available resources throughout SSC, not limited to IMS.
• Cover various management functions and desk coverage when necessary.
• Interact with clients and be prepared to represent the Cash Admin team in front of a client.
• Prepare oversight reports for audit where applicable.
• Take ownership of issues to resolution, engage teams as needed to gain consensus.

What we value
These skills will help you succeed in this role

• Excellent analytical skills and ability to analyse on the spot.
• Good team working skills.
• Strong writing, communication and presentation skills to audiences of different sizes and levels of seniority.
• Must be self motivated, adaptable and show initiative in different circumstances and under pressure.
• Flexibility in working outside of your responsibilities and areas of expertise.
• PC literate - Word, Excel, PowerPoint and VISIO skills necessary.
• Able to communicate effectively with clients and colleagues at all levels

Education & Preferred Qualifications

• Finance, business, technology qualifications and/or equivalent or relevant industry experience

Additional requirements

• Balance of Technical /Business & Quality Assurance, good presentation skills
• Good Team Player
• Must be self-motivated, self- assured and reacts well within critical deadline situations.
• Conscientious individual who can perform both as part of a vibrant team and alone using their initiative and judgment
• Flexibility in working outside of your responsibilities and areas of expertise.
• Proficient/Advanced PC skills - including Microsoft office applications and project scheduling
• SQL knowledge is a plus

What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation we're making our mark on the financial services industry. For more than two centuries, we've been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.

Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary in locations, but you may expect generous medical care, insurance and savings plans among other perks. You'll have access to flexible Work Program to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.

Inclusion, Diversity and Social Responsibility. We truly believe our employees' diverse backgrounds, experiences and perspective are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome the candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift program and access to employee networks that help you stay connected to what matters to you.
State Street is an equal opportunity and affirmative act