Business Analyst

Department: Transformation

Employment Type: Permanent - Full Time

Location: UK - London

Description

As CFC continues to grow globally, we're looking for an experienced Business Analyst to help shape and deliver strategic change across the business.

You'll work on a varied portfolio of initiatives spanning business transformation, operational improvement and regulatory change, partnering with stakeholders across areas such as underwriting, claims, operations, finance and compliance.

This is a highly business-facing role where you'll get under the skin of complex problems, challenge assumptions and help turn business needs into practical solutions that deliver measurable results. You'll work closely with Project Managers, Product Owners, SMEs and delivery teams, helping ensure we're solving the right problems rather than simply jumping to solutions.

About the role

• Partner with stakeholders to understand business challenges, strategic objectives and opportunities for improvement.
• Lead workshops, interviews and discovery sessions to define problems, requirements, outcomes and success measures.
• Analyse existing processes, operating models and business capabilities, identifying opportunities to simplify and improve the way we work.
• Translate complex business needs into clear requirements, user stories, process maps and acceptance criteria.
• Design future-state processes and solutions, considering impacts across people, process, technology, data and controls.
• Challenge assumptions and provide evidence-based recommendations to support effective decision-making.
• Act as a key link between business stakeholders, Project Managers and delivery teams throughout the change lifecycle.
• Support solution evaluation, testing, UAT, business readiness and the successful adoption of new ways of working.
• Help measure the impact and benefits of change while contributing to the continued development of our Business Analysis capability.

About you

• You'll have proven experience as a Business Analyst within insurance, specialty insurance, an MGA, broking or wider financial services.
• You'll bring a good understanding of insurance operations, ideally across areas such as underwriting, claims, delegated authority, policy administration, finance or regulatory compliance.
• You're confident eliciting requirements, mapping processes and facilitating workshops with stakeholders at different levels.
• You have experience delivering business and operational change, ideally including insurance platform implementations.
• You're comfortable working across Agile, Waterfall or hybrid delivery environments.
• You're naturally analytical and can break down complex problems into clear, practical and actionable solutions.
• You're an engaging communicator who can build strong relationships, influence stakeholders and confidently challenge thinking when needed
• Knowledge of BPMN process modelling or business architecture techniques would be beneficial.

Core Values

Love what you do:
We show up each day ready to take on the world. Our passion and intensity set us apart and makes the difference to our colleagues, customers, brokers and carriers.

Challenge everything:
We're never afraid to question the way that things are done and we constantly challenge ourselves and others to makes things better.

Have fun, be good:
Insurance is a serious business, but we don't take ourselves too seriously. We make it fun to work at CFC, we welcome all viewpoints, and we treat everyone how we would expect to be treated.